Job Responsibilities
- Accountable for customer satisfaction, and assisting customers with any requirements they may have.
- Follow best practices effectively, as determined by the Ninja Management.
- Be a team player in the team, to work effectively with peers.
- Effectively communicate feedback and improvements to the Area Supervisor.
- Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients.
- Use Ninja software to execute operations (with training from the Ninja team).
- Assist in gathering sales leads and closing prospect.
- Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.
Job Requirements
- Minimum qualifications: SPM, with relevant industry experience.
- Work experience: More than 1 years of experience working in retail stores.
- Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
- Proven success in being a team member of a fully functional team.
- Hands-on work experience with a proven track record in reaching and exceeding goals.
- Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
- Effective verbal communication, with the ability to serve a wide range of customers.
- Own transportation required.
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
