Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Role: Sales Assistant
Location: Harrods
Full Time
- To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
- Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
- Understand the KPI reporting required for the host store and the company as required
- Assist with boutique reporting when needed.
- Ensure that every customer is approached and assisted to achieve sales targets.
- Maintain and develop strong relations with customers and deliver impeccable service at all times.
- Work with the team for events both in-store and off site as the business requires
- Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
- Attend key training sessions held by the company
- Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
- Ensure that the counter is clean, neat and tidy at all times
- Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
- Ensure that sales/ customer contacts/ requirements are recorded and monitored.
- Assist Counter Manager in duties and additional tasks as and when required.
- Follow all host store cash handling guidelines at all times.
- Ensure that at all times company dress code and grooming guidelines are adhered to.
- Maintain a good relationship with all colleagues at Diptyque.
- Abide at all times by Company and Host Store rules and policy.
- You will be required to work in other London Diptyque locations if needed.
- A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
- Sales focused with a proven sales record.
- Strong people and performance/ management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused and be able to use own initiative.
- Communication both verbal and written to a high degree is also a must.
- Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
- Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
- Be assertive, dynamic and always have a can do and positive attitude.
This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.
Diptyque is committed to diversity in all its forms and considers each application carefully.
Skills Required
- Previous fragrance, beauty, or luxury retail experience
- Proven sales record and sales-focused approach
- Strong people and performance management skills
- Highly developed customer service skills and confidence interacting with the public
- Self-motivated, focused, and able to use initiative
- Strong verbal and written communication skills
- Professional grooming and appearance suitable for the company and host store
- Full-time availability with flexible hours, including Saturdays and some Sundays
- Assertive, dynamic, positive, and proactive attitude
What We Do
Diptyque Paris is a French fragrance maison creating personal and home fragrances, scented candles, body care, and decorative objects. Its product universe combines distinctive scents with refined design and artisanal craftsmanship spanning perfumes, candles, skincare, soaps, and home décor. The company sells through boutiques and online channels and promotes refill, recycling, repair, reuse, and more responsible production practices across its collections.
