Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
We are seeking a highly organized and proactive Sales Assistant to support our fast-growing e-commerce business across both Amazon and Shopify platforms. This role bridges sales operations, customer service, and order fulfillment. The ideal candidate has strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks in a dynamic environment.
You will work closely with the Amazon manager and Shopify Store Manager, warehouse/logistics teams, and customer support to ensure smooth day-to-day operations and exceptional customer experience.
Amazon Operations Support
- Monitor product listings, sales trends, and customer feedback.
- Support in planning and executing promotional activities and pricing adjustments.
- Collaborate with the Amazon team on category forecasting and inventory tracking.
Shopify Store Support
- Track and manage orders from placement to delivery, ensuring timely fulfillment.
- Communicate with 3PL partners and warehouses to resolve shipping issues.
- Process RMAs and assist with return/refund coordination.
- Ensure product and customer data accuracy within the Shopify backend.
Sales & Customer Support
- Respond to customer inquiries through Amazon messages and email.
- Support customers with order issues, returns, exchanges, and warranty claims.
- Coordinate with internal teams to resolve technical or shipping-related issues.
- Maintain accurate customer records and assist in managing CRM data.
- Help prepare and maintain sales performance reports.
Requirements
Qualifications & Skills
- 1–3 years of experience in sales support, customer service, or e-commerce operations.
- Familiarity with Amazon Seller Central or Shopify platforms is a strong plus.
- Proficient in Microsoft Excel.
- Strong organizational and multitasking skills; detail-oriented and efficient.
- Excellent communication skills with a customer-first attitude.
- Able to work independently and manage priorities in a fast-paced environment.
- Mandarin is preferred but not required.
Education
- Bachelor’s degree or equivalent experience.
Benefits
Salary: $65K - $80K annually
Benefits:
- Fully paid medical, dental, and vision insurance (partial coverage for dependents)
- Contributions to 401k funds (Quarterly Employer Contributions
- 15 days accrued vacation/ 48 hours sick
- 11 paid holidays
- Health and wellness benefits, including free gym memberships
- Quarterly team-building events
- Free lunch Friday
At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.
Skills Required
- 1-3 years of experience in sales support, customer service, or e-commerce operations
- Familiarity with Amazon Seller Central or Shopify platforms
- Proficiency in Microsoft Excel
- Strong organizational and multitasking skills
- Detail-oriented and efficient work style
- Excellent communication skills and a customer-first attitude
- Ability to work independently and manage priorities in a fast-paced environment
- Mandarin language ability
- Bachelor's degree or equivalent experience
TP-Link USA Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TP-Link USA Corporation and has not been reviewed or approved by TP-Link USA Corporation.
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Strong & Reliable Incentives — Incentives are highlighted through performance bonuses and employee product discounts, with several roles also noting annual or twice‑yearly bonus/raise opportunities. This signals a consistent emphasis on variable pay alongside base salary.
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Healthcare Strength — Multiple U.S. job postings state fully paid medical, dental, and vision coverage for employees, alongside HSA/FSA options. This points to robust core health benefits in many roles.
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Leave & Time Off Breadth — Hiring materials describe paid vacation (around 15 days) plus approximately 11 paid holidays and sick time. Together, these elements indicate a comprehensive time‑off program on paper.
TP-Link USA Corporation Insights
What We Do
Ranked “Highest in Customer Satisfaction for Wireless Routers” by J.D. Power. TP-Link is an industry-leading provider of wireless networking products. With tens of millions of customers in more than 120 countries, TP-Link’s consumer and business products reflect the company’s substantial investment in research and development and meticulous in-house design, manufacturing and testing. TP-Link’s award-winning product line includes routers, range extenders, switches, network adapters, IP cameras, media converters, Powerline adapters and smart home products. TP-Link products are available from the world’s leading distributors, resellers and consumer tech retailers. TP-Link’s U.S. presence includes its headquarters in Brea, CA. For career-related inquiries, please contact [email protected].
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