Sales Assistant – Client Relations

Tom James specializes in custom clothing and personalized wardrobe services for men and women. We are seeking a proactive, relationship-focused Sales Assistant – Client Relations to work directly with a highly successful Sales Professional who ranks among the company’s top 5% in sales worldwide. With a large, established client base and significant potential for continued growth, this role will help drive sales through outreach, appointment setting, and relationship development. 

A key part of the position will be contacting current, less-active, and prospective clients to set appointments and maintain consistent engagement. The Sales Assistant may also accompany the Sales Professional on client visits to provide support and strengthen those relationships. As a representative of Tom James, the successful candidate should have a polished, professional presence and be comfortable interacting with a wide range of clients.

This role is best suited for someone who is independent, self-motivated, organized, and comfortable working with limited day-to-day supervision. The ideal candidate will ask questions, take initiative, follow through consistently, communicate effectively, and manage priorities while the Sales Professional is in the field.

This is a full-time, benefits-eligible position of 30+ hours per week, based on site in our Grafton, Massachusetts office.

Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.

Responsibilities

Client Outreach & Appointment Setting

• Make daily outbound calls to current, dormant, less-active, and prospective clients

• Reconnect with established clients and help identify opportunities for future appointments

• Schedule appointments and support consistent client follow-up

• Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals

• Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges

• Take ownership of follow-up and help ensure opportunities do not fall through the cracks

Client Relations

• Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence

• Provide follow-up regarding appointments, order status, promotions, and delivery scheduling

• Help maintain regular communication with a broad and established client base

• Build rapport with clients and represent Tom James in a polished, professional manner

Sales & Field Support

• Assist with appointment preparation and post-appointment follow-up

• Accompany the Sales Professional on selected client visits as needed

• Help coordinate client meetings and scheduling

• Pick up and deliver client items as requested

• Represent Tom James professionally when interacting with clients in the field

Office Support

• Deliver garments to and from the tailor

• Complete bank deposits as needed

• Maintain accurate client and activity information

• Assist with other office and sales-support responsibilities as needed

Qualifications and Attributes

Qualifications
Comfortable making outbound calls and initiating conversations with clients
Strong phone presence and professional communication skills
Able to work independently, prioritize responsibilities, and follow through without close supervision
Strong organizational skills and attention to detail
Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional
Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn
Able to quickly learn and use new technology and proprietary computer systems
Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred
Valid driver's license required
Ability to bend and lift up to 30 lbs.
The Person Who Will Thrive in This Role
You may be a strong fit if you are someone who:
Is naturally proactive rather than waiting to be told what to do
Enjoys talking with people and building professional relationships
Is comfortable making a high volume of outbound calls
Can work independently and stay productive when working on your own
Knows when to take initiative and when to ask questions
Is persistent and comfortable following up
Communicates clearly and keeps others informed
Can manage multiple priorities and keep details organized
Takes pride in helping a successful sales professional grow and serve his client base
This is a full-time, benefits-eligible position of 30+ hours per week based in our Grafton, Massachusetts office.
Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.