Tom James is seeking a part-time Sales Assistant to support the sales efforts of our Grafton office.
The primary focus of this Sales Assistant role is client outreach, appointment setting, and client relationship development. The Sales Assistant will spend approximately two hours per day making outbound calls to current, dormant, less-active, and prospective clients, with the goal of setting appointments and supporting consistent client follow-up.
This is an excellent opportunity for someone who enjoys client interaction, is comfortable on the phone, and may have an interest in sales or client development.
This position requires 20 hours per week at $21.00 per hour and is an onsite position.
Responsibilities
- Make daily outbound calls to current, dormant, less-active, and prospective clients as directed by the Sales Professional
- Use Tom James’ proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals
- Provide regular updates to the Sales Professional about outreach activity, client responses, successes, and challenges
- Communicate professionally and consistently with clients through phone calls, emails, texts, LinkedIn messages, and thank-you notes
- Provide client follow-up regarding appointment reminders, order status, promotional messages, and delivery scheduling
- Assist the Sales Professional with consistent communication to a broader client base
- Maintain a polished and professional image when interacting with clients
- Accompany the Sales Professional on scheduled client visits as needed
- Help with client meetings, appointment preparation, and follow-up
- Pick up and deliver client items as requested
- Represent Tom James professionally while in the field with the Sales Professional
- Deliver garments to and from the tailor
- Complete bank deposits as needed
- Perform other store support tasks as assigned
Client Outreach and Appointment Setting
Client Relations
Field Support
Secondary Responsibilities
Qualifications and Attributes
- Comfortable making outbound phone calls, speaking with clients, and setting appointments
- Strong phone etiquette and professional communication skills
- Proficient in Microsoft Office, Google Docs/Sheets, and LinkedIn
- Able to quickly learn and use new computer systems, including Tom James’ internal proprietary system
- Strong organizational skills and attention to detail
- Sales, client service, appointment-setting, or business development experience preferred
- Valid driver’s license required
- Able to bend and lift up to 30 lbs.
- Interest in sales, client development, or professional relationship-building
- Willing and able to make a high volume of outbound calls
- Confident, independent, and self-motivated
- Professional and polished in client-facing situations
- Strong verbal, written, and listening skills
- Manages multiple priorities effectively
- Follows direction, tracks activity, and provides consistent updates
- Positive, proactive, and client-focused
Qualifications
Ideal Candidate Attributes
Skills Required
- Comfortable making outbound phone calls, speaking with clients, and setting appointments
- Strong phone etiquette and professional communication skills
- Proficient in Microsoft Office, Google Docs/Sheets, and LinkedIn
- Able to quickly learn and use new computer systems, including Tom James' internal proprietary system
- Strong organizational skills and attention to detail
- Sales, client service, appointment-setting, or business development experience
- Valid driver's license
- Able to bend and lift up to 30 lbs
Tom James Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tom James and has not been reviewed or approved by Tom James.
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Retirement Support — Programs include a 401(k), profit sharing, and employee ownership that emphasize long-term wealth building. These elements are presented as meaningful advantages for tenured employees.
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Healthcare Strength — The package spans major medical, dental, vision, life insurance, and both short- and long-term disability. Coverage breadth is positioned to provide peace of mind for individuals and families.
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Leave & Time Off Breadth — PTO is characterized as generous and a strong component of the package. Time-off allowances complement the broader benefits suite.
Tom James Insights
What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com
