Sales and Support Representative

Principal Duties/Responsibilities:

• Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
• Attains knowledge of customer contracts and manages a key customer account.
• Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure.
• Prepares reports for Sales Account Managers and management, as required.
• Provides suggestions for process and system improvements and work through implementation and testing.
• Prepare and submit contract routing forms to accounting
• Work with sales team and account managers as contracts expire to obtain PO’s and submit to accounting
• Ensure monthly invoicing is accurate and submit change orders to accounting as needed
• Schedule and host introductory calls with new customers outlining expectations of the program
• Assigns and maintains schedules for customers, ATS CME and ATS CSM cadence calls
• Maintain process documentation to ensure it is up to date and accurate.
• Participate in scheduling ATS technicians to perform onsite services with the customer

Knowledge, Skills, Abilities, & Behaviors Required:

· Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.

· Must have the ability to learn and use sophisticated computer software.

· Must possess effective communications and client relationship skills.

Physical Demands and Working Conditions:

The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision.