Sales and Services Support, Associate

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

At Formlabs, we're pioneers in the field of 3D printing, committed to democratizing access to powerful and innovative manufacturing solutions. As a global leader in the industry, we're driven by a passion for technology and a dedication to empowering our customers to turn their ideas into reality. With cutting-edge products and a dynamic team, Formlabs fosters an environment of creativity, collaboration, and continuous learning.

Formlabs is seeking a proactive and detail-oriented Sales & Services Support Associate to join our team in Milwaukee, WI. As a vital member of our Global Quote-to-Cash team, you will play a crucial role in ensuring seamless order processing and exceptional customer service. 

As a Sales & Services Support Associate, you will:

• Process orders accurately and efficiently based on PDF Purchase Orders, ensuring compliance with company policies and procedures.
• Generate and issue quotations for prospective customers, providing pricing information and product details as needed.
• Coordinate and organize product returns, facilitating the return process from initiation to resolution while maintaining open communication with customers and internal stakeholders.
• Assist with service plan contract registration in our systems
• Provide phone support by answering incoming calls on a daily basis
• Collaborate closely with sales representatives, service agents and other teams to address customer inquiries, resolve issues, and provide timely assistance throughout the sales cycle.
• Continuously identify opportunities for process improvement and contribute to the development of best practices within the sales and services department.

You:

• Fluent in English
• Nice to Have - at least one of these additional languages: Spanish, Portuguese, French, Italian, or German
• Proven experience in sales support, customer service, or related roles
• Strong attention to detail and ability to accurately follow a process from beginning to end
• Excellent communication skills, both written and verbal, 
• Ability to tackle a high volume of tasks in a fast-paced environment, and ability to adapt to new requirements as we streamline processes
• Positive attitude, team player mentality, customer focused

Our Perks & Benefits:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• Low cost fund options in our 401K and access to advisors 
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.