Sales and Marketing Operations Intern

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Sales and Marketing Operations Intern who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Sales and Marketing team to support this growth!

Relay's Sales and Marketing Operations Intern will play a crucial role in supporting various operational functions including account research, market research, lead generation, data analysis, and data entry. This internship offers an excellent opportunity to gain hands-on experience in prospecting, sales, CRM management, data enhancement tools, startup culture, and industry knowledge, and potential conversion to a full-time position with Relay.

This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office, 2 day remote.

What you will do:

• Account Research: Conduct in-depth research on potential clients and existing accounts to gather relevant information and insights for the sales team.
• Market Research: Analyze market trends, competitor activities, and customer preferences to identify opportunities for business growth.
• Lead Generation: Assist in identifying and qualifying potential leads through various channels including online research, networking, and cold outreach.
• Data Analysis: Analyze sales and marketing data to track performance metrics, identify trends, and generate actionable insights to optimize strategies.
• Data Entry: Accurately input and maintain data in CRM systems and other databases to ensure data integrity and accessibility for the team.

What you will gain:

• Prospecting: Learn effective strategies for identifying and approaching potential leads to drive sales opportunities.
• Sales: Gain exposure to the sales process and learn how to effectively communicate with clients to understand their needs and offer solutions.
• CRM Management: Familiarize yourself with customer relationship management (CRM) software and best practices for organizing and managing customer data.
• Data Enhancement Tools: Utilize data enhancement tools and techniques to enrich customer profiles and improve targeting and segmentation.
• Startup Culture: Immerse yourself in a dynamic startup environment and learn firsthand about agile workflows, innovation, and teamwork.
• Industry Knowledge: Develop a comprehensive understanding of the industry landscape, key players, and emerging trends that impact sales and marketing strategies.

What you will bring to the role:

• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high level of accuracy in data entry and analysis.
• Familiarity with CRM software is a plus.
• Ability to work independently and collaborate effectively in a team environment.

This internship offers valuable hands-on experience and the opportunity to contribute to meaningful projects that directly impact the company's success. We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life). If you are enthusiastic about sales and marketing operations and eager to learn in a fast-paced startup environment, we encourage you to apply!