Sales and Group Services Associate I, Flex

Sales and Group Services l, Flex Time (Non-Exempt)

Why Join Us? 

At the Denver Art Museum (DAM), we work together to build a world where art sparks creativity, and connects, inspires, and empowers people and communities. The Sales & Group Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership and ticket sales, group visits and field trips, and call center communication. This is an entry level role in the museum’s operational division that includes full training and the opportunity to expand on existing skill sets. Associates can expect to work 30-39 hours per week, with Saturdays and some evening hours required. Spanish language fluency preferred.   

Be a part of a curious, respectful, dynamic, inclusive and creative team who are committed to creating memorable museum experiences for all!  If you share our passion for creativity and community building, we encourage you to apply!

The position is covered by a collective bargaining agreement with AFSCME-CWU.
 

Pay: $19.29-23.75/hour (Based on experience). 

A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency.. 

Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid- time off, and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program Free Telehealth and Employee Assistance Program. Free DAM Family Membership and many perks, free yoga for one. This position is based at the Denver Art Museum, which only has a pay-to-park option. Discounted parking is available. Free RTD Eco Pass. 

What You’ll Do

Welcoming

• Utilizing visitor service skills to check in and assist museum visitors and groups in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Acting as a resource for questions relating to collections and museum programming, ticketing and group reservations, membership, and accessibility
• Selling tickets, memberships, and donations through ATMS ticketing system
• Participating in membership sales initiatives to meet departmental and institutional goals.
• Supporting onsite reception for youth and adult group visitors, including orientation, and collection of payment.

Call Center

• Providing phone support related to ticketing, membership, and general museum inquiries
• Monitoring, documenting, and categorizing visitor feedback submitted online, onsite, or over the phone
• Screening group reservation requests in preparation for booking
• Making outbound confirmation calls to organizations and schools to confirm group and field trip reservations

Administrative

• Participating in donor acknowledgment and fulfillment of membership materials according to the established schedule
• Processing returned mail
• Assisting with special projects related to the department
• Supporting DAM’s Racial Equity Roadmap initiatives through goal setting and applying a racial equity lens in daily work

What We’re Looking for

• Previous customer service experience preferred
• Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors
• The ability to multi-task and work in a fast-paced environment
• Spanish language skills preferred
• Excellent organizational skills and attention to detail
• A dynamic, flexible approach when changes arise
• The ability to work independently and as a team
• Knowledge of basic computer skills preferred, including familiarity with Microsoft Office Suite

Work Environment

• Sitting, working with hands, working with fingers, talking, hearing, vision
• Some lifting and moving
• Subject to interruptions
• Ability to move through out the museum
• Ability to walk or stand for extended periods

What to Expect from Our Hiring Process

We know that searching for a job can be stressful so we would like to give you an overview of the process.

• This role may require a phone/video screen and interview with the hiring manager held in-person at the DAM.

• Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.
• Application Deadline: July 1st, 2026.

Who We Are

At the Denver Art Museum, we are deeply committed to standing against discrimination, violence, and hate in all forms against any individual or group. And we remain focused on fostering inclusion, equal opportunity, and belonging inside and out.

The museum serves as a platform for creative expression and community well-being by collecting and presenting work by artists from diverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices by sharing the work of and collaborating with artists and creatives from all races, backgrounds, and identities.

We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity—connecting, inspiring, and empowering people and communities. The museum’s board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museum an inclusive and diverse place where everyone always feels welcome.