As a Sales and Customer Support Consultant you will serve as a point of contact for customer inquiries regarding products, orders, and submissions, coordinating processes across various departments, and assisting field sales representatives. If you enjoy taking initiative, working independently, and making a real impact, this role is for you.
Type of Contract : Maternity Cover for 18 months, starting Sep 1, 2026
This role is key in ensuring we understand and meet our customer needs and help support and serve our customers in the best possible way.
You will act as the primary contact for customer inquiries via email and phone
You will take full ownership of customer requests, ensuring fast, accurate, and solution-oriented responses
You will manage and support customer accounts within your assigned region
You will deliver an exceptional customer experience, consistently exceeding expectations
You will prepare and manage quotations, entering and maintaining data in our billing systems
You will proactively inform customers about new products, services, and processes
You will work closely with internal teams (logistics, laboratory, billing) to coordinate end-to-end processes smoothly
You will build and strengthen long-term customer relationships in collaboration with the field sales team
You will maintain and update customer data in Salesforce, ensuring high data quality
This role requires someone who can speak either fluent Spanish or French or both.
You are proficient in using common Microsoft Office programs.
You have completed vocational training as an office clerk or have a degree in life sciences or veterinary sciences.
You possess a strong service-oriented mindset, and verbal and written communication in French or Spanish and English are among your strengths.
You are motivated and enjoy working in a team. Moreover, you are not a fan of routine and love to be presented with new challenges.
Your thinking and working style is characterized by both creativity and empathy, yet it is very detailed and precise.
You have problem-solving and analytical skills.
You can work independently and as part of a team.
As this position is remote you will need a quiet office space with good internet connection at your home address.
You will be provided with the technical equipment necessary to perform the role virtually.
Depending on your country location, IDEXX offers a range of additional benefits.
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage includes multiple medical options, dental and vision, and robust add‑ons such as mental‑health support, virtual care, and specialty navigation programs. Feedback suggests these elements, often available from day one, are broadly seen as comprehensive and valuable.
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Retirement Support — Retirement offerings feature a 401(k) with a dollar‑for‑dollar match on the first 5% after six months. Feedback suggests this consistent match is a notable anchor of total rewards.
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Leave & Time Off Breadth — Time off includes accrued PTO, paid holidays, and paid parental leave with adoption assistance. Feedback suggests this structure, alongside supportive family programs, contributes meaningfully to work‑life support.
IDEXX Insights
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What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
