Our team is seeking our next hybrid, Sales and Customer Representative!
ARE YOU a passionate individual, great communicator with a goal-oriented mind!
At Fairstone we don’t hire experience only, we hire attitude!
If you are willing to learn, we are willing to invest in your future!
We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us!
WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:
- Hybrid work model: we require 3 day a week in our Montreal office.
- Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore
- Employee discounts; Phone plans, gym membership and many retailers such as perkopolis and more
- Education Support up to $3000
- Competitive base salary, with multiple incentive programs to increase your total compensation.
- We offer 3 weeks of vacation plus an additional 6 days to use at your convenience (wellness days).
- RESP program up to 6%: 3% company donation, and up to 3% more to match your contribution.
- Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)
Shift premiums as follow:
We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8:30am-5:00pm.
10% shift premium (of regular hourly rate) will be paid for all hours worked on weekends
Department flex hours: Our dynamic sales teams support primarily weekends and extend full coverage work hours throughout the week as described below.
• Monday to Friday 8am - 8pm
• Saturday & Sunday 10am – 5pm
YOUR ROLE AS A SALES AND CUSTOMER REPRESENTATIVE AT FAIRSTONE
Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our clients are at the center of everything we do. You will support internal and external partners with a variety of services and sell loan products through inbound, outbound calls and digital channels.
REPONSABILITIES
· Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound, and digital channel.
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
· Achieve assigned goals and business objectives by promoting financial solutions and completing application on loan processes in a compliant manner
· Servicing existing customers by reviewing accounts and available products Support various corporate strategic initiatives as needed by:
· Adjusting daily work activities to support the requirements of company initiatives
· Adapting to meet unique process flows, scheduling, expectations, technology, etc.
· Providing feedback to test, learn and refine processes/technology
WE REQUIRE
- High school diploma or equivalent, a business or finance related post-secondary education is an asset
- No experience in sales or customer service necessary, but experience is an asset
- Must have excellent English communication skills in both written and verbal
- Must be able to work flexible hours including evenings and weekends
- Adapts easily to new technology as required
- Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!
Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely
WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:Permanent
What We Do
At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way.
Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals.
With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast.
In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion.
If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team!
For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers
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