Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Manager - Sales Analytics designs, develops, and maintains dashboards, reports, analytical tools, and insight gathering from across all Salesforce Objects and integrated platforms. Ensures the right data is being collected to provide insights and drive and improve financial and strategic sales/marketing initiatives. The Manager - Sales Analytics also provides data gathering inclusive but not limited to Competitive Analysis, Prospect Intel, and Market Insights.
Job Description:
- Prepare accurate recurring and as-needed reports using data from internal and external sources
- Responsible for developing, maintaining, supporting, and upgrading reports and dashboards
- Collects, analyzes, and reports sales and marketing data from different data sources, including but not limited to CRM Software, Marketing Automation Platforms, Account-Based Marketing Platforms, other internal and external sources, etc.
- Provides actionable insights to guide the sales and marketing teams based on data gathered
- Develop methods and strategies for assessing large amounts of data
- Gather and analyze data to understand problems and proactively make recommendations to address them
- Review historical sales and marketing data to determine trends in productivity
- Contributes to the development of sales plans and objectives and assists senior leadership in monitoring and evaluating sales and marketing performance
- Responsible for monitoring and analyzing competitive activity, customer, and market trends
- Forecasting potential revenue, sales bookings, pipeline and marketing leads and determine sales potential and make recommendations
- Collaborate with team members and members of other departments
Qualification:
- Degree in Business Administration, Finance, or Marketing
- At least five years experience working in a BPO environment.
- Experience in sales and marketing analysis
- Strong research and data analysis skills
- Proficiency in Microsoft Office, Salesforce.com, HubSpot, Google Analytics, and PowerBI
- Strong communication and presentation skills
- Projection and forecasting skills
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- Degree in Business Administration, Finance, or Marketing
- At least five years experience working in a BPO environment
- Experience in sales and marketing analysis
- Strong research and data analysis skills
- Proficiency in Microsoft Office, Salesforce.com, HubSpot, Google Analytics, and PowerBI
- Strong communication and presentation skills
- Projection and forecasting skills
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
