The Sales Analytics and Support Manager provides high-level operational, reporting, process, and coordination support to the National VP of Sales and the broader sales organization. This role is critical to ensuring accurate sales reporting, efficient execution of national sales initiatives, alignment across regional teams, and adherence to the sales process in a fast-paced money transfer environment.
The ideal candidate has strong analytical skills, attention to detail, and the ability to manage multiple priorities while supporting the nationwide sales process, agent network performance, and revenue growth initiatives.
Duties and Responsabilities
- Prepare daily, weekly, and monthly national sales reports, including transaction volumes, revenue, agent productivity, and corridor performance.
- Develop executive dashboards and summaries for the National VP of Sales.
- Analyze trends across regions, identifying opportunities and performance gaps.
- Support forecasting, target tracking, and quota performance reporting.
- Monitor performance of agents, branches, and key accounts.
- Track activations, retention, and productivity metrics across territories.
- Assist in identifying underperforming locations and growth opportunities.
- Support incentive tracking and performance programs for agents and sales teams.
- Ensure data accuracy and integrity within Salesforce, Tableau, and reporting systems.
- Assist with onboarding and tracking of new agents.
- Support execution of pricing, promotions, and corridor-specific initiatives.
- Maintain documentation of sales processes and reporting standards.
- Coordinate national sales initiatives, campaigns, and product launches.
- Track timelines, deliverables, and KPIs for strategic projects.
- Provide regular progress updates and summaries to leadership.
- Collaborate with cross-functional teams (Marketing, Compliance, Finance, Operations).
- Coordinate national sales calls, leadership meetings, and business reviews.
- Prepare presentations, agendas, and briefing materials.
- Document meeting notes, action items, and follow-ups.
- Facilitate communication between headquarters and regional sales teams.
- Make sure you and your team read, acknowledge, and comply with Viamericas’ Staff Information Security Policy.
- Ensure you and your team attend periodic Information Security training provided by Viamericas.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded, and opened a suspicious file, etc.
Sales Reporting & Executive Support
Agent Network & Performance Tracking
Sales Process Support
Project & Initiative Coordination
Meeting & Communication Support
Information Security Responsibilities
Qualifications
- Bachelor’s degree in business administration or a related field.
- 2–4+ years of experience in sales support, sales operations, or coordination roles
- Experience in financial services, fintech, or money transfer industry preferred
- Advanced proficiency in Excel (pivot tables, lookups, data analysis) and PowerPoint
- Experience with CRM systems (e.g., Salesforce, Tableau) and reporting tools
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- Bilingual in English/Spanish
- Valid U.S. visa and ability to travel within the United States to visit agents as needed.
- Experience supporting senior sales leadership (VP/SVP level)
- Familiarity with remittance corridors, agent networks, and transaction-based business models
- Experience with BI tools (e.g., Tableau, Salesforce)
- Attention to detail and data accuracy
- Ability to synthesize data into clear executive summaries
- Strong coordination and follow-up skills
- Time management and ability to handle multiple priorities
- Cross-functional collaboration
- Discretion and professionalism when working with senior leadership
Minimum Qualifications
Preferred Qualifications
Key Competencies
Working Conditions
General office working conditions. Occasional International travel to the US is required.
Skills Required
- Bachelor's degree in business administration or related field
- 2-4+ years of experience in sales support, sales operations, or coordination roles
- Experience in financial services, fintech, or money transfer industry
- Advanced proficiency in Excel (pivot tables, lookups, data analysis) and PowerPoint
- Experience with CRM systems (e.g., Salesforce, Tableau) and reporting tools
- Bilingual in English/Spanish
What We Do
Viamericas offers money transfer, bill payment, check processing and top-up services at agent locations across the United States, and a network of thousands of pay-out locations throughout Latin America, India and Asia. Viamericas provides easy, fast and safe international payments and superior customer service.
