This is a 12 month interim position. We are seeking a highly organized and customer-focused Internal Sales Representative (ISR) to support our field sales team in delivering best-in-class service to our customers. In this role, you will serve as the critical operational link between our account managers, FAEs, distribution partners, and end customers in support of the Lead-to-Order and Order-to-Cash Process.
Internal Sales Representative is a role with focus on assigned customers for all account management and customer service functions including, opportunity management, revenue forecast, order management, escalations and communications.
Key Responsibilities:
Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel.
Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation.
Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
Manage escalation or exception requests on customer orders placed through distributors, coordinating closely with a centralized Sales Service team that processes orders from customers and distribution channel partners.
Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations.
Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
Maintain accurate design registration for DDC and opportunity data in the CRM system.
Ensuring correct distributor margin is applied for each opportunity.
Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities.
Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
Assist in onboarding new sales team members by providing training on internal tools and processes.
Act as first point of contact for resolving distributor or customer escalations on pricing and supply.
Bachelor's Degree with 3 years of related working experience.
People skills (teamwork, conciseness, working independently) and good business acumen
Ability to multitask and work in a dynamic and changing environment either independently or in a team
Effective communication skills with the ability to adapt style and content appropriately for the audience
Understanding of FPGA sales process is an advantage
Skills Required
- Bachelor's degree with 3 years of related experience
- People skills: teamwork, conciseness, ability to work independently; good business acumen
- Ability to multitask and work in a dynamic, changing environment individually or in a team
- Effective communication skills with ability to adapt style and content for the audience
- Understanding of FPGA sales process
Altera (altera.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Altera (altera.com) and has not been reviewed or approved by Altera (altera.com).
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Retirement Support — Feedback suggests retirement programs are robust, with offerings such as a 401(k) and a pension. This breadth supports long-term financial security.
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Leave & Time Off Breadth — Feedback suggests time-off policies are generous, including PTO, paid sick days, and paid holidays. Wellness initiatives like gym memberships further support balance.
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Parental & Family Support — Feedback suggests parental leave is generous. Family-building support, including fertility benefits and adoption reimbursement, is highlighted as part of the package.
Altera (altera.com) Insights
What We Do
Altera: Accelerating Innovators Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end-to-end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation. Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet.
