Sales Analyst IV

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

In the Sales Support, Contract Specialist position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:

• Assist and collaborate with contract renewal team to enhance client agreements and sustain long-term relationships

• Have experience and/or a level of comfort with negotiating contracts 

• Collaborate with internal key decision-makers, respond to customer requests and ensure timely delivery to meet customer needs

• Work closely with Legal and Accounting teams to provide accurate contracts & information

• Understand TouchNet contracts, processes, and pricing structure, and offer enhancements as necessary

• Gain capability of assisting legal and renewal teams in creating small contracts 

• Understand the higher-education industry, including knowledge of TouchNet’s customer and prospect landscape

• Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams

• Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting

• Communicate as needed with customers regarding purchase orders, quotes or payment for order processing

• Process all specific orders within Salesforce timely and efficiently

• Compile documentation and help guides for Sales and Customer Success teams 

• Communicate and collaborate effectively within Sales team as appropriate

• Develop skills in using Salesforce to review reports, tasks and dashboards

• Utilize best practices in daily activities, to be efficient and successful

Minimum Qualifications:

• BS/BA degree 

• Showcase a proactive and self-starter attitude with a detail-focused skill set

• Posses confidence on the phone as needed and have good written skills for internal and external communications

• Understand the ‘getting it done and doing it right’ mentality while being motivated and competitive 

• Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers

• Exemplify outstanding customer service and organizational skills

• Demonstrate good judgment in problem-solving and escalations

• Experience in utilizing SFDC is a plus 

• Ability to work in our Lenexa, KS office preferred

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].