Sales AI Portfolio Operations Manager

A little about us

The Sales Intelligence & AI team within Yahoo Ads drives field efficiency by building and deploying actionable, AI-powered automation across our business operations. We act as a high-velocity innovation hub, empowering team members to transform tactical ideas into robust, scalable operational solutions.

About the Role

Yahoo Ads is seeking an AI Portfolio Operations Manager to help scale how the field works with and builds with AI by operating the systems, rhythms, and governance around the team's AI portfolio and Business Builder ecosystem. You will ensure field demand is prioritized effectively, solutions are adopted and utilized, and what reaches users delivers measurable business value.

In this role, you will support a community of approximately 200 business users and turn field demand into governed, reusable solutions. You will partner closely with the Product Manager and other Sales Intelligence & AI team members to determine what is worth building, what should be scaled, and where additional intervention is needed to keep outcomes on track. You will also own the operating rhythm around peer review, governance, adoption, and user engagement so the team can move quickly while maintaining quality, safety, and compliance standards. This includes running the builder factory: the intake visibility, review checkpoints, distribution mechanisms, and community enablement that move ideas from request to field-ready solution.

This role is ideal for a strong operator who is comfortable working across technical and non-technical audiences, brings structure to fast-moving environments, and focuses on outcomes over activity. Success in it requires strong judgment, communication, process discipline, and the ability to connect field needs with practical execution inside a high-velocity AI operating model.

Responsibilities

• Operate and scale the Business Builder ecosystem, including the progression ladder from general application to power user to power builder.

• Own the outcomes of the AI portfolio, including whether field demand is being met, solutions are being adopted and utilized, and delivered tools are creating measurable value.

• Partner with the Product Manager to prioritize work against business impact and help determine what is worth building and scaling.

• Manage the peer-review system against established SLAs, ensuring reviews move on time while maintaining the quality bar before solutions reach the field.

• Enforce governance standards so that everything that ships meets quality, safety, and compliance expectations.

• Drive distribution, change management, and ongoing utilization of the team's tools and capabilities among business users.

• Own the AI Hub as users' primary destination for tools, guidance, updates, and resources.

• Use visibility from the shared intake process to monitor portfolio health, identify when outcomes are at risk, and engage project-management support when dedicated task tracking is needed.

• Champion field engagement by leading enablement touchpoints, surfacing success stories, and keeping the builder ecosystem active and connected.

Basic Qualifications

• 4+ years of experience in program management, adoption, operations, enablement, or a similar role bridging technical teams and non-technical business users.

• Hands-on experience using modern AI and GenAI tools (e.g., Gemini, Claude, Copilot) to augment workflows, craft prompts, or automate manual processes.

• Demonstrated track record of owning portfolio outcomes and running governance mechanisms without creating operational bottlenecks.

• Data literacy and analytical skill, with experience using AI tools or operational dashboards to measure business results and monitor project health.

• Strong organizational, process discipline, and communication skills, with comfort operating in fast-moving, evolving environments.

Preferred Qualifications

• Experience in sales operations, field enablement or another field facing function.

• Experience facilitating change management or enterprise rollouts for AI-driven tooling and workflows.

• Familiarity with evaluating and testing low-code/no-code AI builders and custom prompt solutions.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $90,750.00 - $188,750.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

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