Are you passionate about delivering exceptional customer service and have a knack for technical problem-solving? Join our dynamic team at Finning as a Sales Advisor and play a key role in supporting our customers with expert advice, technical insight, and tailored parts solutions. This is your opportunity to work with a global leader in heavy equipment and make a real impact in a customer-focused, collaborative environment.
Key Responsibilities:
Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.
Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.
Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.
Knowledge, Skills & Experience:
Proven track record in a technical sales or customer service role
Strong diagnostic and problem-solving abilities
Excellent communication and negotiation skills
Customer-centric mindset with a resilient and goal-oriented approach
Ability to optimise sales opportunities and navigate CRM systems
Team player with a proactive and responsive attitude
What We Offer:
In addition to a competitive salary, bonus, 25 days holiday, up to 7% pension and life insurance, you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Skills Required
- Proven track record in a technical sales or customer service role
- Strong diagnostic and problem-solving abilities
- Excellent communication and negotiation skills
- Customer-centric mindset with a resilient and goal-oriented approach
- Ability to optimise sales opportunities and navigate CRM systems
- Team player with a proactive and responsive attitude
- Ability to interpret parts accurately and ensure correct sourcing and delivery
- Experience mentoring or supporting junior team members
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
