Sunday: 13:00-17:00
Monday:
Tuesday:
Wednesday: 13:00-17:00
Thursday:
Friday: 13:00-17:00
Saturday: 13:00-17:00
This role is a 37.5 hour contract with 16 hours fixed. The remaining 21.5 hours are flexible and will be allocated with at least 4 week notice.
Background
Mary Street Store is a Departmental store in Dublin City Centre. It is a Flagship store and offers a wide range of products in Foods & GM and In addition, the store has a Café Revive on the top floor with 100 seats. It is also the only the only customer order fulfilment and return centre in ROI.
What Is ISF/OmniHub?
“ISF” stands for “in store fulfilment” This means ensuring that all sizes are available to customers at all times and all stock is where it should be. “OMNI HUB” is the name for our online ordering and return centre for the whole of the ROI, situated in our Mary Street store. Customer orders are picked, packed and posted to customers from this location. It is also the main return point for customer refunds. You will be responsible for processing refunds for the customer, among other responsibilities. Full training will be provided to the successful candidates.
What Do You Have To Achieve?
- Become a returns specialist, acquire knowledge in logistics, customer service, and inventory management.
- Skills in problem-solving, communication, and attention to detail.
- Be able to handle return processes and resolving customer enquiries efficiently.
- Ensure floor availability is met.
- Sale preparation.
- Ability to work unsupervised
- Confident and comfortable with technology
- Confidentiality is essential.
- Establish a good working relationship with sales floor teams and your team colleagues– teamwork is essential in this role.
What Technical Knowledge Do You Need?
- Ability to work unsupervised.
- Good team player
- A high level of customer service
- Ability to work unsupervised
- Good working knowledge of M&S suite
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
About Us
Skills Required
- Ability to work unsupervised
- Good team player
- High level of customer service
- Confident and comfortable with technology
- Good working knowledge of M&S suite
- Confidentiality is essential
- Problem-solving skills
- Good communication skills
- Attention to detail
- Experience handling returns and refunds
- Inventory management and ensuring floor availability
- Ability to build working relationships with sales floor teams
- Willingness to work a 37.5 hour contract with fixed and flexible hours
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
