Week 1:
Sunday:
Monday:
Tuesday:
Wednesday: 16:00-20:00
Thursday: 16:30-20:30
Friday: 16:30-20:30
Saturday: 16:00-20:00
Week 2:
Sunday: 15:30-19:30
Monday:
Tuesday:
Wednesday: 16:00-20:00
Thursday:16:30-20:30
Friday:16:30-20:30
Saturday:
This role is a 30 hour contract with 16 hours fixed. The remaining 14 hours are flexible and will be allocated with at least 4 week notice.
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
The Key Accountabilities describe the activities you will do within your role:
Customer
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
- Always put the customer first and prioritise customer before task
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
- Involvement in Plan A activity to support store and local community initiatives
Selling
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
- Actively take part in store events to achieve selling targets.
- Create selling opportunities at all service points
Store
- Understand the store business priorities and play your part to improving the store performance
- Follow safe and legal working practices
- Make every penny count by working productively and minimise losses throughout the store
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
Team
- Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
- Own your personal development, continuing to look for opportunities to grow your knowledge
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
About Us
Skills Required
- Provide exceptional customer service and proactively serve customers across in-store and digital channels
- Product knowledge to confidently recommend and sell items and achieve selling targets
- Availability to work the specified rota including evenings, weekends and a 30-hour contract (16 fixed hours)
- Flexibility to work across the store and support colleagues as needed
- Follow safe and legal working practices and store operational processes
- Maintain high standards of product presentation and availability
- Willingness to use digital tools to enhance the customer experience
- Commitment to inclusion, diversity and equal opportunities and participation in community/Plan A activities
What We Do
MS Companies is a leading workforce solutions provider specializing in optimizing organizational performance through the integration of people, technology, and data for manufacturers.
