Week 1:
Sunday: 08:00-12:00
Monday: 19:00-23:00
Tuesday:
Wednesday: 08:00-12:00
Thursday:
Friday: 08:00-12:00
Saturday:
Week 2:
Sunday:
Monday: 19:00-23:00
Tuesday: 08:00-12:00
Wednesday:
Thursday: 08:00-12:00
Friday:
Saturday: 08:00-12:00
Please Note: This role is a 37.5-hour contract with 16 hours fixed. The remaining 21.5 hours are flexible and will be allocated with at least 4 week notice.
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
The Key Accountabilities describe the activities you will do within your role:
Customer
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
- Always put the customer first and prioritise customer before task
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
- Involvement in Plan A activity to support store and local community initiatives
Selling
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
- Actively take part in store events to achieve selling targets.
- Create selling opportunities at all service points
Store
- Understand the store business priorities and play your part to improving the store performance
- Follow safe and legal working practices
- Make every penny count by working productively and minimise losses throughout the store
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
Team
- Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
- Own your personal development, continuing to look for opportunities to grow your knowledge
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
About Us
Skills Required
- Provide excellent customer service and prioritise customer needs
- Sell confidently using product knowledge across in-store and digital channels
- Work the specified shift pattern as part of a 37.5-hour contract (16 fixed hours, 21.5 flexible)
- Be flexible to work across store areas and support colleagues to meet business needs
- Follow safe and legal working practices
- Maintain high standards of product presentation and availability
- Use digital tools to assist sales and improve customer experience (basic digital skills)
- Good communication and teamwork; willingness to participate in store events and development
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
