As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
- Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
- Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
- Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
- Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
- Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful
- Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- This is a temporary part-time position with a contract of 20 hours a week, between 01.08.2026 and 31.12.2026.
- Apply by sending in your CV in English as soon as possible.
Global Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
In addition to this, Denmark-based colleagues also receive:
- PFA Pension and Health Insurance
- Education, Development, and Open Dialogues
- Company Agreements
- Celebrations and Traditions
Inclusion & Diversity
Weekday is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Company Description
Weekday is where culture moves fast and expression runs deep. Your everyday remix wrapped in denim. Too much, not enough, perfect. A wardrobe of contrasts: Effortless basics, monochrome shades, and edgy cuts. The signature jeans that go with everything—and express it all. More than fashion - it’s a moment, a mood, culture in motion. Every version, all at once.
Skills Required
- Previous experience in retail or hospitality with understanding of store operations, opening and closing procedures, and stock delivery processing
- Customer-focused with commitment to delivering excellent service
- Genuine interest and passion for the products and ability to share enthusiasm with customers
- Adaptable and flexible, responsive to changing priorities and customer requests
- Action-oriented and proactive, able to take initiative and get things done
- Strong communication skills, active listening and genuine interest in people
- Eager to learn, open to feedback and seeking development opportunities
- Comfortable working varied hours including evenings, weekends, and holidays
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
