Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays)
Working Hours – 7.30 – 5.00 Monday to Friday
Key Responsibilities
Use our in-house systems to process customer orders, organize delivery times, and keep customers updated throughout their journey
Get to know our product lines and services to make the most of all customer interactions in line with our values
Develop great relationships with new and existing customers, both face to face and over the phone, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
What’s in it for you?
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme – launching soon!
Required Skills and Experience
Computer literate and confident computer user, systems will be taught but knowledge of Microsoft Office is essential
A confident communicator in person, over the phone or email
Experienced working in a customer facing, sales-office based or administration role
Flexible, able to have a hands-on approach to work; happy to work in various departments within a fast paced, busy branch
A great team player; ready to support colleagues and customers when needed
Ambitious, looking for progression and wants to make a career for themselves
About us
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Skills Required
- Proficient with Microsoft Office
- Computer literate and confident computer user
- Confident communicator in person, over the phone, and by email
- Experience in a customer-facing, sales-office based or administration role
- Flexible, hands-on approach; willing to work across various departments
- Team player, ready to support colleagues and customers
- Ambitious and seeking career progression
What We Do
STARK is one of the United Kingdom's largest retailers and distributors of building and construction materials. The company serves as a preferred local partner for professional builders, offering a wide array of building materials, specialized services, and expert advice to support construction projects across the region.
