The Role
Process customer orders and enter them into SyteLine, maintain accurate customer databases and sales records, scan and manage documents, provide tracking and estimated ship dates, communicate order status and delays to sales, accounting, and purchasing, perform daily follow-up reports, and support customers with product knowledge and problem resolution.
Summary Generated by Built In
Job SummaryThe Sales Administrator helps create a positive relationship with company clients by promptly processing customer orders and maintaining accurate company databases and records.
Job Duties and Responsibilities• Provide a positive attitude to all customer interactions.
• Builds the relationship with the client by being an asset.
• Enters sales orders into the SyteLine systems.
• Creates and maintains accurate customer database records.
• Scand and records all sales records into document control.
• Acquires and disseminates MTRs to customers as needed.
• Provides tracking and estimated ship dates to customers.
• Informs sales of potential delays or customer concerns.
• Develops and maintains basic product knowledge.
• Keeps informed of market, new products or services, basic technical information, product reliability and other general information of interest to the customer.
• Follows-up on orders with a report every day to make sure orders are released and entered in a timely fashion.
• Provides Sales department with information on customer sales orders when asked.
• Communicates with Inside Sales, Accounting, and Purchasing departments on order delays or changes.
• Uses the telephone, word processing and related office equipment in fulfilling daily requirements.
• Offers and obtains assistance from peers or supervisor when needed.
• Maintains a flexible schedule in performing other related tasks or functions as required or assigned.
• Keeps managers and Inside Sales department updated on important activity with customers they interface with.
• Performs other duties as assigned. Skills• Must be able to use Windows and Microsoft Office. (Word and Excel)
• Conflict resolution and problem-solving skills.
• Must be able to communicate clearly and effectively.
• Capable of listening intently.
• Good visual acuity to process paperwork.
• Capable of multitasking and prioritizing work as needed.
• Able to learn and retain new information.
• Ability to type accurately at speed.
• Must have a high stress tolerance with a highly developed sense of urgency
Education• Required: High school diploma, GED or equivalent.
• Preferred: Computer training courses at college level.
Work Experience• Required: 2 to 3 years of previous order processing or customer service representative experience, preferably in a manufacturing or services organization.
Physical Requirements• Prolonged periods of sitting at a desk and working on a computer.
Job Duties and Responsibilities• Provide a positive attitude to all customer interactions.
• Builds the relationship with the client by being an asset.
• Enters sales orders into the SyteLine systems.
• Creates and maintains accurate customer database records.
• Scand and records all sales records into document control.
• Acquires and disseminates MTRs to customers as needed.
• Provides tracking and estimated ship dates to customers.
• Informs sales of potential delays or customer concerns.
• Develops and maintains basic product knowledge.
• Keeps informed of market, new products or services, basic technical information, product reliability and other general information of interest to the customer.
• Follows-up on orders with a report every day to make sure orders are released and entered in a timely fashion.
• Provides Sales department with information on customer sales orders when asked.
• Communicates with Inside Sales, Accounting, and Purchasing departments on order delays or changes.
• Uses the telephone, word processing and related office equipment in fulfilling daily requirements.
• Offers and obtains assistance from peers or supervisor when needed.
• Maintains a flexible schedule in performing other related tasks or functions as required or assigned.
• Keeps managers and Inside Sales department updated on important activity with customers they interface with.
• Performs other duties as assigned. Skills• Must be able to use Windows and Microsoft Office. (Word and Excel)
• Conflict resolution and problem-solving skills.
• Must be able to communicate clearly and effectively.
• Capable of listening intently.
• Good visual acuity to process paperwork.
• Capable of multitasking and prioritizing work as needed.
• Able to learn and retain new information.
• Ability to type accurately at speed.
• Must have a high stress tolerance with a highly developed sense of urgency
Education• Required: High school diploma, GED or equivalent.
• Preferred: Computer training courses at college level.
Work Experience• Required: 2 to 3 years of previous order processing or customer service representative experience, preferably in a manufacturing or services organization.
Physical Requirements• Prolonged periods of sitting at a desk and working on a computer.
Skills Required
- High school diploma, GED, or equivalent
- 2 to 3 years previous order processing or customer service experience (preferably manufacturing/services)
- Proficiency with Windows and Microsoft Office (Word and Excel)
- Experience entering sales orders into SyteLine systems
- Ability to type accurately at speed
- Conflict resolution and problem-solving skills
- Clear and effective verbal communication and active listening skills
- Capable of multitasking, prioritizing, and learning/retaining new information
- Good visual acuity to process paperwork
- High stress tolerance with a strong sense of urgency
- Computer training courses at college level
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The Company
What We Do
Lamons is one of the largest Gasket, Bolt and Hose Assembly manufacturers in the world that is privately held. Our mission is to provide industry-leading Safety Sealing and Attachment Solutions through our Valued Quality Products, Exceptional Service and with a culture of Never-Ending Continuous Improvement. We achieved this mission through deploying the capabilities of our manufacturing facilities in Houston and Denver while utilizing our 19 strategically located branches to support our customers’ needs 24/7.
