Sales Administrator

Windcave is a global payments technology business operating across 42 countries, supporting 57,000+ merchant locations worldwide. We are looking for a proactive and organised coordinator to support our London team across sales administration, customer account management, and marketing activity. This is a varied, hands-on role that sits at the heart of the team keeping things running smoothly and helping us show up well in the market.

Key Responsibilities 

Marketing & Events

• Support the preparation and delivery of trade shows, industry events, and networking forums 
• Prepare sales decks, pitch materials, and presentations for the sales and leadership team 
• Assist in the creation and coordination of marketing materials including brochures, one-pagers, and digital content
• Follow up on branding opportunities and help maintain a consistent Windcave presence across channels
• Coordinate event logistics including registration, stands, travel, and materials

Sales & Account Support 

• Support the sales team with administrative tasks including contract management, inbound ticket handling, and sales reporting 
• Maintain and update CRM records, ensuring all customer and prospect interactions are accurately logged 
• Assist with the regular bulling of setup fees and account administration 
• Help manage a pipeline of prospective customers and support lead generation activity
• Handle customer enquiries professionally, ensuring timely and accurate responses 

Account Management 

• Build and maintain relationships with existing Windcave customers 
• Support contract renewals, rate plan updates, and the onboarding of new users and accounts 
• Triage and escalate support queries to the appropriate internal teams 
• Act as liaison between Sales, Accounts, Logistics, and Support teams 

Sales Administration 

• Document and maintain internal sales administration processes to ensure smooth operations 
• Generate regular sales reports and performance summaries for the team 
• Proactively identify and flag new business development opportunities to the team

About You

Essential

• 1–2 years of experience in a coordination, admin, marketing, or customer-facing role
• A proactive self-starter who takes ownership and gets things done without needing close direction
• Comfortable working independently and managing your own workload day to day
• Strong written and verbal communication skills with excellent attention to detail
• Highly organised with the ability to manage multiple tasks and deadlines at once
• Confident preparing presentations, documents, and marketing materials
• Comfortable with Microsoft Office, particularly PowerPoint, Word, and Excel
• Great interpersonal skills and a professional phone manner
• Right to work in the UK

Preferred (not essential)

• Experience supporting events, trade shows, or marketing campaigns
• Awareness of or interest in the payments or FinTech industry
• Familiarity with CRM systems
• Technical or Computer Science background

What Success Looks Like

• Marketing materials and presentations are well-prepared, on brand, and delivered on time
• Events and trade shows run smoothly with strong Windcave representation
• Tasks and projects are picked up and progressed without needing to be prompted
• The team feels they have a reliable, independent pair of hands they can trust
• Customers feel well looked after and queries are resolved efficiently
• Admin, reporting, and CRM records are consistently accurate and up to date
• Clear development toward a more senior role within Windcave

Benefits

• £30,000 – £34,000 starting salary with annual performance reviews
• Hybrid working - three days per week in our Southwark office (Monday, Tuesday and Friday)
• Clear internal progression opportunities
• Pension plan
• Performance rewards
• Quarterly team lunches and regular social events
  
• Unlimited snacks and beverages in the office

Diversity & Inclusion

At Windcave, we believe the best teams are built from different perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone regardless of race, gender, sexual orientation, or religion can do their best work and grow their career. Don't meet every requirement? Research consistently shows that women and people of colour are less likely to apply unless they tick every box. At Windcave, we hire for potential as much as experience. If this role excites you but your background does not match perfectly, we encourage you to apply anyway you may be exactly who we are looking for.

Our Hiring Process

We review every application individually. If there is a potential fit, we will arrange a short introductory call. From there, we will invite you to our Southwark office to meet the team a chance for you to see if Windcave is the right place for you. Expect honest, open conversations throughout with no unnecessary pressure.

• Stage 1 — Application review
• Stage 2 — Introductory call 
• Stage 3 — Virtual Interview 
• Stage 3 — In-person interview at our Southwark office
  
• Stage 4 — Offer