Sales Administrator

Sales Administrator - Kwa Zulu Natal, South Africa

Mission

The sales administrator is responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise. This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators

Main Accountabilities

Ensure correct and timely customer sales order processing

• Review process sales orders in the Azelis ERP system. Advise Commercial Assistant of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up on open orders and ensure proper daily update of backorder lines.
• Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
• Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
• Liaise with Supply Chain team members to ensure proper life cycle of the order (delivery date, order closing).
• Raise credit notes/reinvoicing.
• Monitor and manage open orders and ensure daily update of back order lines

Ensure conformity & contribute to sustainability

• Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management
• Review amendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator and Warehouse.
• Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
• Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs

Contribute to continuous process optimization and excellent teamwork

• Ensure information flow to other team-members. Provide regular feedback to Key Users of the Azelis ERP system to enable operational excellence, efficiency and effectiveness.
• Develop expertise in all processes and work instructions and support development of best practice.
• Provide cover for the Sales Administration team as required

KPIs

• Customer satisfaction (feedback on spot orders and surveys).
• Number of orders processed in AX.
• Updated backorder lines.
• Punctuality of credit notes generation.
• Credit notes linked to self-mistakes.

Skills and Qualifications

• Operational experience in Supply Chain
• Ability to influence and achieve results through others
• Ability to liaise with people at all levels both internally and externally
• Good knowledge of English
• Advanced user of various IT tools & ERP systems
• Passionate about achieving goals/targets
• High service level standards
• Understanding of customer and market dynamics and requirements
• Excellent organisational skills
• Team player but with the ability to work independently
• Ability to adapt to new & changing requirements and a flexible approach to working under pressure
• Strong communication skills

The following responsibilities and qualifications are set out by way of indication and not for limitation in the job description

Reporting line and organizational level

• Logistics Manager