At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.
We are currently seeking a qualified Sales Administrator to become a valuable addition to our sales team, contributing to the realization of our goals. In this role, you will function as the primary point of contact for customer inquiries related to products, orders, and tracking, offering essential support to our sales representatives. Your primary focus will be on servicing and managing accounts, involving tasks such as account maintenance, updating customer records, and providing support through various communication channels and portals. Projects, including those completed in Excel, will be part of your responsibilities, along with tasks such as confirming pricing, overseeing order fulfillment, requesting freight quotes, and managing order entries. The ideal candidate for this position possesses a keen attention to detail and a strong ability to problem-solve effectively.
ESSENTIAL DUTIES AND Responsibilities:
Account Maintenance and Administration:
- Conduct comprehensive account maintenance and administrative tasks to support operational efficiency
Comprehensive Project Oversight:
- Manage the completion of projects, overseeing tasks such as product uploads, portal management, and spreadsheet data entry and manipulation
Daily Task Management:
- Handle daily tasks such as pricing updates, responding to phone calls, emails, and obtaining freight quotes
Order Discrepancy Resolution:
- Ensure timely resolution of order discrepancies, maintaining orders pending approval through swift customer communication
Order Processing:
- Efficiently process and enter orders, ensuring accuracy in both data and invoices
Customer Communication:
- Proactively reach out to customers for missing information or to address product-related inquiries
CRM Record Management:
- Create and maintain precise customer records within the CRM system (Salesforce)
OTHER DUTIES AND RESPONSIBILITIES:
- Interacting with other departments including customer service, purchasing, marketing, accounting, order entry
- Other duties and projects as assigned
SKILLS AND ABILITIES REQUIRED:
- Proven work experience as a Sales Administrator or Sales Support Representative
- Experience managing customer accounts including pricing, freight quotes and order entry
- Excellent organizational and multitasking skills
- Attention to detail
- High proficiency in problem solving
- Strong written and verbal skill
EDUCATION AND EXPERIENCE REQUIRED:
- 3-5 years sales experience
- College degree preferred
Computer equipment and level of software requirements:
- Intermediate Office Suite (PowerPoint, Word, Excel)
- Outlook and Teams
- Experience using CRM (Salesforce strongly preferred)
- Experience using ERP systems (NetSuite preferred) to review sales orders, customer, pricing, sales, product data, etc.
Specific Knowledge, licenses, certifications REQUIRED:
- None
TRAINING REQUIREMENTS:
- None
PHYSICAL DEMANDS:
- None
PHYSICAL PROTECTIVE EQUIPMENT:
- None
WORK ENVIRONMENT:
- Hybrid office environment: currently set at two company-directed remote working days.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other
job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the essential levels of knowledge, skills, or abilities.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
What We Do
Our early endeavors helped shape us; at our core we are a sales driven organization. The international company that EBSCO has become continues to foster the same ideals for sales, service and entrepreneurship that guided Elton B. Stephens over 70 years ago.
Today, EBSCO can be found in a wide range of industries. All together, we are more than 20 diverse companies employing nearly 6,000 people worldwide. We have the highest Dun & Bradstreet Financial Strength Rating that can be awarded, and we are consistently among the top 200 largest privately held corporations by Forbes magazine.
At EBSCO we strive for an environment where people grow their careers because of our culture, not in spite of it. We seek people who are driven, eager to understand, and collaborative in their approach. We are a uniquely diversified company with opportunities in information technology, sales, customer service, marketing, human resources, operations, manufacturing, accounting and finance. But regardless of the job title, we believe each position is the starting point. People who are entrepreneurial, positively focused on the future and driven to discover what’s possible are successful at EBSCO.
Please Note: EBSCO industries and our businesses do not conduct interviews via Instant messenger or google hangout and we do not schedule interviews via text. We will not request your social security #, credit card, or bank account information in an interview. And, we would never charge a fee for an interview. Be aware, recruiting scams exist.