The Sales Support Admin manages the flow of sales operations ensuring compliance with GTX business model and full adherence to internal procedures foucs on Order Management: offering support with creation of Scheduling Agreement & Sales Orders & Debit Requests and prototype Sales Orders check and release in SAP; Master data creation and maintenance of material master data and customer master data in SAP; Sales operations process improvement;
Ensure on-time sales orders, scheduling agreements, debit requests creation/update in SAP based on the requests received from Customer Desk team, Sales Managers and Program Managers ensuring compliance with HTS business model and full adherence to internal procedures. (Sales Order, Debit Request, Inquiry Conversion/OA, Interco Orders, Free of Charge Orders, Motorsport Sales Orders, Supplier Orders, Schedule Agreement for Customer, Schedule Agreement for Intercompany, Schedule Agreement 3PP Creation/Update, Prototype Order Check/Release)
* Responsible for order management end to end process; take ownership on cross-functional meetings
to ensure orders are created in accordance with customer purchase order and as per the sales manager agreement with the customer.
* Gather and validate the information from the requestors to create a new order in SAP (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
* Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
* Be the 1st point of contact for resolution of SO/SA/DR and invoice issues and manage resolution and root cause determination; Building relationships with sales team members, customer desk, prototype and logistic teams.
Requirements
• Bachelor’s degree in Business Administration, Economics and/or Engineering or related areas required.
• Minimum 4+ years of relevant experience in Customer Administration or Customer service, Order Management, Sales and Supply Chain.
• Previous experience in the automotive industry preferred (OEM, Tier-I)
• English proficiency
• General Administration experience, Customer, Product, Sales Terms
• ERP tools viz o9, SAP skills required and other software related to data management, Administration preferred
• Experienced with MS Office (Excel advanced, PowerPoint, PowerBi etc.)
• Strong Data visualition capabilities, Presentation and communication skills
• Preferred - Six Sigma Green Belt Certification / equivalent certification
Skills Required
- Bachelor's degree in Business Administration, Economics, Engineering, or a related field
- At least 4 years of relevant experience in customer administration, customer service, order management, sales, or supply chain
- English proficiency
- General administration experience, including customer, product, and sales terms
- Experience with ERP tools, including SAP and o9
- Experience with data management and administration software
- Experience with Microsoft Office, including advanced Excel, PowerPoint, and Power BI
- Strong data visualization, presentation, and communication skills
- Previous automotive industry experience, preferably with an OEM or Tier I supplier
- Six Sigma Green Belt certification or equivalent
Garrett Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Garrett and has not been reviewed or approved by Garrett.
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Fair & Transparent Compensation — Pay is considered fair or above average in several teams and markets, with comments highlighting “fair pay for job” and “above average pay.” Core engineering compensation in the U.S. is characterized as competitive in certain locations, albeit based on directional data.
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Leave & Time Off Breadth — Time-off programs include “unlimited” PTO at some locations and a defined holiday schedule, with many describing positive experiences using time away. Other sites reference straightforward vacation/PTO programs within a globally guided framework.
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Retirement Support — A 401(k) with a company match is a standard element of the U.S. package and is consistently referenced. This provides a conventional foundation for retirement savings within the total rewards mix.
Garrett Insights
What We Do
Garrett Motion is an automotive technology leader, serving vehicle manufacturers worldwide for more than 65 years. Garrett’s cutting-edge technology enables vehicles to become cleaner, more efficient and connected. The company’s broad offering of gas and diesel turbocharging applications, electric boosting and fuel cell technologies and automotive software solutions empowers the transportation industry to redefine and further advance motion.
