GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About the team
Identity Europe delivers the largest contribution of revenue to GBG and has a team of talented individuals who continually look to exceed client expectations through expert advice and industry best practice. The right individual will work to support the Customer success team and help assist the relationships within our channel clients.
The role
Working closely with the Customer Success Managers, the role is to ensure we provide admin support to those managers and customers to support the generation and significant growth of sales revenue from the team.
What you will do
- Deliver an exceptional experience for GBG clients by working at pace to complete admin tasks as requested
- Update activity information for management reporting
- Provide monthly reports to customers
- Provide account management support for Scannet
- Support our Voice of the customer team with managing submissions
- Ensure any customer queries are dealt with and updates are provided.
- Proactively review the sales processes to improve how we manage BAU tasks
- Work cross functionally to ensure all supporting tasks are completed on time to required standard.
- Ensure contractual paperwork is completed on time and accurate as per the scope of work agreed in the proforma
- Engage with clients at all levels and be the support where needed for client engagements
- Work closely with all GBG internal stakeholders to ensure client and sector challenges are built into our product roadmap
- Work with the Legal department to finalise contracts
- Ability to work at pace within a busy sales environment
- Eagerness to expand knowledge – will be required to learn about our products in order to provide excellent support to customer product queries
- Confident working with all levels of customers.
- Possess strong organisational skills with attention to detail
- Excellent verbal, written and presentation skills
- Work as part of a cohesive team to support the drive of increased revenue from the customer base
- Experience of understanding Customer problems and resolving them in an effective manner
Behaviours we'd like to see
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also check out our career site .
Why not apply and make life@GBG work for you?
What We Do
Global digital identity and fraud solutions, working to create a world where everyone can transact online with confidence
Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust so that they can transact quickly, safely and securely with their customers online.
Headquartered in the UK and with over 1,000 team members across 16 countries, we work with 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving, from US e-commerce giants to Asia's biggest banks and European household brands.
