A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more
The Administrative Assistant assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of Hotel Customer base. Administers proposals, contracts and written correspondence in conjunction with Sales/Catering Team to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams.
Duties and Essential Functions
Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment
Strong administrative skills and attention to detail
Exceptional customer service skills, over the phone and in person, with customers and internal departments
Ability to manage different personalities, work styles and needs
Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested
Assist in the preparation of regularly scheduled reports
Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups
Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival
Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking
Assemble proposals and regret correspondence for Sales and Catering Managers
Create Post Convention Reports, merge corresponding thank you letters
Conduct Site Visit Tours as needed for Sales and Catering clients
Send first contact template response to Catering inquiries with basic hotel information
Assist in managing execution of small one-day meetings or rooms only programs
Work directly with Operations/Restaurant to help coordinate the handling of functions
Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability
Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution
Other duties as assigned
Skills Required
- Ability to juggle multiple tasks and projects with superb accuracy in a fast paced environment
- Strong administrative skills and attention to detail
- Exceptional customer service skills, over the phone and in person
- Ability to manage different personalities, work styles and needs
- Write, review and distribute emails, memos, letters and customer-specific communications
- Assist in the preparation of regularly scheduled reports
- Respond to and return phone calls; qualify leads and assist clients with upcoming group details
- Coordinate reservations and amenities for managers, ensuring rooms and amenities are ready prior to arrival
- Assist with special projects including mailings, sales blitz lists and other sales-related activities
- Prepare, merge, alter and distribute contracts for Sales and Catering Managers for tentative bookings
- Assemble proposals and regret correspondence for Sales and Catering Managers
- Create Post Convention Reports and merge corresponding thank you letters
- Conduct site visit tours as needed for Sales and Catering clients
- Assist in execution of small one-day meetings or rooms-only programs and coordinate with Operations/Restaurant for event handling
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
