Sales Administration Coordinator

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

The Sales Administration Coordinator reports to the Group Director Inside Sales and is housed at the SSC, Alpharetta, GA. The purpose of this role is to provide administrative and inside sales support to the Group Director of Sales, Inside Sales Managers and Inside Sales Representative.

• PREPARATION OF PROPOSALS: Creates/Maintains proposal template and proposal content database. Coordinates with sales person to determine most appropriate proposal, format and content. Prepares proposal and forward when needed (soft and/or hard copies)
• CREATION OF COST SHEET VIA OPTIONS: Obtains from sales person all appropriate equipment specifications, application, services, tax, lease structure information, EVA and margin parameters. Creates cost sheet and forward. Makes adjustments as necessary
• CREATION OF CUSTOMER CARE PLANS: Obtains all relevant information from sales person. Populates CCR documents. Forwards to all appropriate personnel
• SCHEDULE ANNUAL CUSTOMER REVIEWS: Maintains working calendar for each CDM/BDM. Maintains customer contact database for each CDM/BDM. Utilizes calendar and coordinates with the sales person and customer schedule annual reviews. Prepares review binders
• Researches accounts for sales force when extensions/additions/replacement/annual review is due. Checks on RCRC history, mileage, fuel, shop records, rental records, etc.
• VCNs/VEHICLE TRACKING: Assures VCNs are cut and go through using VA Daily Report. Request files from ""transfer from"" location. Sends files to ""transfer to"" location. Ensures proper tag/registration are ordered. Trails shop on necessary in/out service work
• Creates and maintains customer orientation schedule and New Customer Orientation Report (RIDE)
• Maintains Lost business Estimated Reports (RIDE)
• Checks CSI Closed Loop process/ensures timely submission of Closed Loop Action Plans. Updates shops on future CSI surveys
• Monitor updates of the 18 Month Term Out Report (RIDE) to ensure current status and action plans

• Monitors new account transitions to ensure transitions (and related record re-assignments) on a timely basis
• Prepares anniversary gifts, thank-you cards and new customer plaques for Account Manager to present to customers
• Organizes sales blitz materials, customer appreciation days and marketing tools and giveaways
• Performs other duties as assigned.

• Strong verbal and written communication skills , Required
• Ability to build strong customer relationships , Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Ability to work independently and as a member of a team , Required
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required
• Capable of multi-tasking, highly organized, with excellent time management skills , Required
• Detail oriented with excellent follow-up practices, Required

• H.S. Diploma/GED, Required
• 2 years or more in Ryder experience, Preferred
• Knowledge of vehicle specifications and cost sheet and proposal preparation Intermediate, Preferred
• Proficient in Ryder software and systems Advanced, Preferred
• Proficient in Word, Excel and Power Point Advanced, Required

• No

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.