Sales Administration Associate

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security.

As an employee we care about your career health too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, learn a lot, and change the way people think about health insurance.

The Position:

Reporting to the Sales Admin Team Manager, You will join a global team of Sales Administrators within our Sales Operations in GIH. The key focus’ of the role are to ensure you support the sales teams with all administration tasks within the business TATs.

Main Duties / Responsibilities

• Ensure daily administration tasks are completed in a timely manner.

• Internal liaison with IMPI Underwriting and sales teams.

• Suggest recommendations for improvement to Team Senior/Manager.

• Work closely with team members and supervisors, act on instruction/advice given to constantly improve individual and team performance ensuring all statistics are within or above agreed criteria.

• Analysis and allocation of leads received on a daily basis.

• Management of GIPMI email and voicemail inbox.

• Process changes to customer policies as requested

• Manual allocation of leads where necessary.

• Support in process improvement as part of team efficiency project.

• Ad-hoc reporting to support business initiatives and projects.

• Carry out ad hoc tasks as required to meet business needs.

Skills and Experience:

• Proficient in MS Office and MS Outlook with basic system navigation skills

• Familiar with Salesforce

• Good verbal and written communication skills

• Ability to organise, prioritise and manage workflow, essential to achieving targets and accuracy.

• Ability to work productively in an extremely focused, concentrated, and pressurised environment.

• Be a team player and ability to work towards and achieve both individual and team targets.

• Ability to work on own initiative and apply instructions from supervisor.

• Must be flexible and be able to adapt to frequently changing processes.

• Conscientious with excellent attention to detail Regulatory awareness would be an advantage.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.