The Sales Administrator is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer. The Sales Administrator will serve customers by managing relationships, actively communicating with customers, addressing customer requests and proactively anticipating customers’ needs. The Sales Administrator will service inquiries for quotes, entering and managing orders, resolving disputes and customer complaints.
Responsibilities
Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
Managing and processing incoming customer orders and requests
Following up on commitments to customers and internal constituents
Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
Maintaining customer records
Providing customer support when required with our customer facing tools and resources
Handling and resolving customer and shipping/delivery related complaints
Reviewing and responding to customer feedback and quality issues
Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities
Requirements
The Sales Administrator requires five (5) years of customer service experience.
BA/BS degree or equivalent practical experience
Requires computer operation skills including, proficiency in Microsoft Office Suite and Oracle SAP.
Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
Excellent organization skills with accurate and precise attention to detail
Ability to multitask, prioritize and work independently
Ability to handle stressful situations in a professional manner
Skills Required
- Five (5) years of customer service experience
- BA/BS degree or equivalent practical experience
- Proficiency in Microsoft Office Suite
- Experience with Oracle and SAP
- Exceptional customer service, interpersonal, communication, and problem-solving skills
- Ability to work effectively in a team environment
- Excellent organization skills with accurate and precise attention to detail
- Ability to multitask, prioritize, work independently, and handle stressful situations professionally
What We Do
Calderys is a leading global provider for industries operating in high-temperature conditions, specializing in thermal protection for industrial equipment with a wide range of refractory products.
