VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK
For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.
OUR COMMITMENT TO SAFETY
At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.
WORK TYPE: Full Time
LOCATION DETAILS: Onsite Monday through Friday- 108 Stanbury Industrial Drive, Brookfield, MO 64628
WORK HOURS: Non-Exempt
COMPENSATION: $18.00 per hour with overtime eligibility
BENEFITS ELIGIBLE
HOW YOU WILL MAKE AN IMPACT
Account Specialist is responsible for managing all aspects of customer orders.
WHAT YOU WILL DO
- Manage all aspects of customer orders
- Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.
- Communicate and collaborate with other team members and departments to best serve the customer
- Understand order processing systems and delivery channels
- Serve as liaison for traveling sales representatives
- Maintain customer relations by handling questions and concerns with speed and professionalism
- Demonstrate a desire for team success by keeping an eye open for process improvement.
- Be prepared to assist on special projects with other departments as needed.
- Continued cross training and education within our own department as well as other departments within the company.
QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
- Excellent interpersonal and communication skills
- Prior experience demonstrating success in a Customer Service oriented position.
- A strong attention to detail
- The ability to multi-task and manage time efficiently in a fast-paced environment
- A strong work ethic, professionalism, reliability and a positive disposition
- Microsoft Office (Word, Excel and PowerPoint)
- Smart Sheets - working knowledge or willingness to learn
- SalesForce – working knowledge or willingness to learn
Education, Certification and Experience
- High school diploma or GED preferred
- Experience in field sales and/or sales leadership in high school music/performing arts.
PHYSICAL REQUIREMENTS
This job operates in 100% in-office environment at our Brookfield, MO location. Work Schedule is Monday-Friday 8:00 am -4:30 pm Prolonged periods of sitting and/or standing at a desk and walking, lifting, bending, kneeling may occur.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-KG1
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
OUR VALUES
Service - We lead with heart. We champion community.
Passion - We love what we do. It fuels our purpose.
Integrity - We do what we promise. We own our actions and decisions.
Respect - We earn it by giving it. Because everyone deserves it.
Innovation - We never stop striving to be better. For ourselves and our community.
Transparency - We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- Access to Financial Coaching and member-owned Credit Union
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.
Skills Required
- Excellent interpersonal and communication skills
- Prior experience demonstrating success in a customer service-oriented position
- Strong attention to detail
- Ability to multitask and manage time efficiently in a fast-paced environment
- Strong work ethic, professionalism, reliability, and positive disposition
- Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint, or willingness to learn
- Working knowledge of Smartsheet or willingness to learn
- Working knowledge of Salesforce or willingness to learn
- High school diploma or GED
- Experience in field sales and/or sales leadership in high school music or performing arts
Varsity Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varsity Brands and has not been reviewed or approved by Varsity Brands.
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Equity Value & Accessibility — Employee co-ownership is positioned as a broad-based ownership program available to all employees, offered in addition to regular pay and benefits. This adds potential long-term financial upside tied to company performance.
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Healthcare Strength — Comprehensive health coverage is described as part of the standard package, alongside HSA/FSA contributions and a holistic wellness program. These elements indicate a relatively broad set of health and wellbeing supports on paper.
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Leave & Time Off Breadth — Paid time off, holidays, and paid parental leave are included in the stated benefits offering. This suggests formal time-off and family leave provisions are part of the overall rewards package.
Varsity Brands Insights
What We Do
Varsity Brands elevates the student experience- in Sport, Spirit, and Achievement. We are BSN SPORTS, the recognized leader in athletic gear; Varsity Spirit, the driving force in spirit; and Herff Jones, the most trusted name in celebrating student milestones. We partner with educators, coaches, and students to build school pride, student engagement, and community spirit. With a mission to inspire achievement and create memorable experiences for young people, Varsity Brands elevates the student experience, promotes participation and celebrates achievement through three unique but interrelated businesses: BSN SPORTS, a Varsity Sport Brand; Varsity Spirit; and Herff Jones, A Varsity Achievement Brand. Together, these assets promote personal, school and community pride through their customizable products and programs to elementary and middle schools, high schools, and colleges and universities, as well as church organizations, professional and collegiate sports teams and corporations. Through its dedicated employees and independent representatives, Varsity Brands reaches its individual and institutional customers each year through competitions, camps and sales.
