Sales Account Representative - Customer

POSITION DETAILS

• Department: Freight Brokerage
• Reports To: Senior Logistics Manager
• Work Location: [Insert work location]
• Travel Required: None

ABOUT THE ROLE

At PLA, our Freight Brokerage team helps shippers move freight with confidence. We're looking for a Sales Account Representative who loves the hunt for new business, knows how to earn a customer's trust, and wants their results to show. You'll use technology, market insight, and your own drive to win new accounts, grow existing ones, and deliver the kind of service that keeps customers coming back.

The job comes with biweekly pay, full benefits, and a 401(k). 

WHAT YOU'LL DO

• New Business Development: Research leads, reach decision makers, and turn freight opportunities into new business that meets monthly sales targets.
• Account Growth: Build a portfolio of active clients and balance growing existing accounts with prospecting and lead generation.
• Solution Selling: Show customers how our services benefit their business, negotiate rates, develop logistics solutions, and execute freight on their behalf.
• Bids and RFPs: Take part in tactical and strategic bid opportunities, including the RFP process.
• Market Insight: Advise customers on transportation market trends and give them recommendations they can act on.
• Team Collaboration: Work with Carrier Operations and Key Account teams to source capacity, and partner with vendors, carriers, and account managers to deliver top-level service.
• CRM Management: Use our CRM to find and generate leads, track activity, and keep customer records up to date.

WHAT YOU BRING

• At least 1 year of customer service experience.
• An associate's degree (required). A bachelor's degree in transportation or logistics is preferred.
• A natural sales ability and the initiative to go after new opportunities.
• Strong relationship-building skills with customers and coworkers.
• Clear, confident communication, both on the phone and in writing.
• Sound judgment, accuracy, and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

WHAT WE OFFER

Pay and Time Off

• Biweekly Pay: You're paid on time, every other week.
• Daily Pay Option: You can access your earnings before payday.
• Paid Time Off (PTO)

Health Coverage

• Medical: A choice of 3 Blue Cross Blue Shield plans, with weekly premiums starting at $28.75.
• Prescription Drugs: Copays start at $10 for generic medications.
• Dental: MetLife plans cover preventive care at 100%, with premiums starting at $5.76 per week.
• Vision: Superior Vision by MetLife includes $10 eye exams and a $150 frame allowance, starting at $1.46 per week.
• Health Savings Account (HSA): Tax-advantaged savings, with a company contribution of up to $750 a year.
• Flexible Plan Options: You can choose the coverage that fits your needs and budget.

Financial Security

• 401(k): The company match. You're eligible the first of the month after 90 days, and you have access to a Financial Wellness Consultant.
• Free Life Insurance and AD&D: Basic coverage is provided at no cost from your first day.
• Voluntary Short-Term Disability: It replaces up to 60% of your weekly covered earnings if you're out with a non-work-related injury or illness.

Support and Perks

• Employee Assistance Program (EAP): Free, confidential support for work stress, grief, legal or financial issues, and more.
• Voluntary Benefits: MetLife Legal and Identity Theft Services, plus pet insurance through ASPCA.
• LifeMart Discounts (through ADP): Savings on everyday items and larger purchases.
• Dell Employee Purchase Program: Discounts on Dell products for personal use.

WORK ENVIRONMENT

This is an office-based role on a fast-paced freight brokerage team. You'll spend most of your day at a computer and on the phone with customers, carriers, and coworkers.

• Seated Work: Sitting for most of the workday, with occasional standing and walking.
• Computer and Phone Use: Frequent use of a computer, keyboard, phone, and headset.
• Light Lifting: Frequently lifting or carrying items up to 10 pounds, and occasionally up to 20 pounds.
• Movement: Frequent reaching, with occasional reaching above the shoulder, bending, and climbing.
• Vision and Hearing: Ability to read screens and documents, communicate by phone, and respond to alarms.
• Surroundings: The noise level is usually moderate, with occasional exposure to moving mechanical parts.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

EQUAL EMPLOYMENT OPPORTUNITY

Pallet Logistics of America is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by law. If you need an accommodation during the application process, please contact [email protected].