Manage and grow relationships with our existing client portfolio. This role is pivotal in ensuring client satisfaction, driving renewals, and identifying opportunities to upsell additional services. Additionally, the role is responsible for onboarding new clients annually, contributing to our overall business growth.
Account Management & Renewals
- Serve as the primary point of contact for assigned accounts.
- Ensure timely contract renewals and maintain high client retention rates.
- Monitor account health and proactively address any issues or concerns.
Upselling & Growth
- Identify opportunities to upsell new services and solutions to existing clients.
- Develop tailored proposals to meet client needs and maximize revenue growth.
- Collaborate with internal teams to deliver exceptional value and service.
New Client Onboarding
- Successfully onboard two new clients per year, ensuring a smooth transition and integration.
- Maintain 30% of pipeline from new clients.
Relationship Building
- Build strong, long-term relationships with key stakeholders within client organizations.
- Act as a trusted advisor to clients, understanding their business objectives and aligning solutions accordingly.
- Work closely with sales and partner management teams inside Technology Vendors ensuring they are always recommending our company, protect us against competition and giving us best prices to maximise margins.
Reporting & Analysis
- Track account performance, renewal status, and upsell progress.
- Prepare regular reports for management on account growth and client satisfaction.
Requirements
- Bachelor’s degree in engineering, computer science, business, or related field.
- 5+ years of experience in account management or client success roles.
- Proven track record in upselling and renewals within a B2B environment.
- Strong communication, negotiation, and relationship-building skills.
- Ability to manage multiple accounts and prioritize effectively.
- Proficiency in CRM tools and Microsoft Office Suite.
Top Skills
What We Do
A dynamic solution provider, passionate about building smart, modular, comprehensive, and sustainable solutions for today’s world of business. We resolve problems, improve operations and enhance customer experience through technology as we help our clients find better, smarter ways to perform business and modernize the way they work. Since our establishment in 2014, our 400+ Skilled engineers have been strongly committed to our 100+ enterprise Customers’ satisfaction by helping them overcome their challenges and supporting their journey towards a more agile business in more than 14 Countries. Our offices are across the globe in USA, UK, UAE, KSA and Egypt. Advansys ESC is part of INTRO Group, which was founded in 1980 and currently employs more than 2,500 skilled calibers. The group encompasses a wide range of companies in several sectors, including oil and gas, construction, pharmaceutical, engineering, and trading and commercial representation. We are specialized in a wide array of premium services including Business Automation, Low-code Development, Cloud Services, Industrial Digitization, Warehouse Automation and Strategic Outsourcing. For more info: [email protected]
