Sales Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

The Existing Business (EB) – Sales Account Manager will be the cornerstone of our renewals team, responsible for managing, negotiating, and closing renewals and upsells across PAR Punchh’s client portfolio. This role ensures a seamless renewal process and drives revenue growth through uplifts, upsells, and cross-sell opportunities. The ideal candidate is proactive, solution-oriented, and passionate about delivering outstanding customer value while building strong, lasting client relationships.

Position Location: Remote (U.S.-based)

Reports To: Director, Existing Business Sales

What We’re Looking For:

• Bachelor’s degree preferred, or equivalent professional experience.

• 3–5 years of experience in renewals or sales.

• Proven track record of meeting and exceeding renewal and retention targets.

• Strong negotiation and relationship-building skills with business, technology, and marketing executives in mid-market and enterprise accounts.

• Experience managing a CRM system (Salesforce, or comparable) for contract and pipeline tracking.

• Excellent communication and organizational skills with the ability to manage multiple renewals simultaneously.

• Familiarity with SaaS pricing models and contract negotiation.

• Strong understanding of solution-based consultative sales and client lifecycle management.

• Experience in the restaurant or hospitality industry is a plus.

Additional Skills:

• Collaborative mindset with the ability to partner effectively across Customer Success, Sales Engineering, Solution Architects, and Marketing.

• Strategic thinker with the ability to align renewal tactics to customer goals and market trends.

Unleash Your Potential: What You Will Be Doing and Owning:

• Lead, manage, and execute the full lifecycle of the renewal process for assigned accounts.

• Ensure all renewals are completed on time and meet or exceed revenue retention goals.

• Negotiate renewal terms to optimize contract value while maintaining strong client relationships.

• Partner with Customer Success to ensure smooth handoffs and alignment on client health, contract terms, and future growth opportunities.

• Collaborate across teams to highlight Punchh’s value and ensure renewals reflect any product or pricing updates.

• Identify opportunities for upselling and cross-selling within the renewal process and proactively.

• Work with sales engineering, solution architects, and marketing teams to position add-on solutions effectively.

• Maintain accurate, up-to-date records of customer contracts, renewals, and key customer data in the CRM.

• Collaborate with Customer Success to analyze customer usage and performance metrics to develop tailored renewal strategies.

• Develop and execute regional renewal strategies to achieve or exceed assigned revenue targets.

• Monitor market trends, competitor activities, and customer feedback to inform renewal tactics and pricing adjustments.

• Conduct regular check-ins and renewal discussions with clients, ensuring alignment with their business goals.

Interview Process:

• Interview #1: Virtual screen with Talent Acquisition Team.

• Interview #2: Video interview with the Hiring Manager (via MS Teams).

• Interview #3: Video presentation with the Team (via MS Teams).

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.