Sales Account Manager

Posted 3 Days Ago
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Al Faisaliyah
Senior level
Cloud • Hardware • Internet of Things • Other • Software • Semiconductor • Utilities
Ciena is a networking systems, services, and software company.
The Role
The Sales Account Manager at Ciena is responsible for developing and managing business in the Saudi Market, executing account and sales plans to achieve revenue growth, and serving as a customer advocate within the organization. Key responsibilities include creating market demand strategies, ensuring accurate sales forecasts, and enhancing Ciena’s brand presence among local partners and customers.
Summary Generated by Built In

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The Saudi Market Opportunity:

Saudi Arabia has become a Hub market for Ciena. This focus is driven by the significant investments underway by the Saudi Government in support of Saudi Vision 2030. Ciena is establishing itself as a key provider of its products and services in this market as it seeks to become a major integral part of the network solutions that empower Saudi Arabia’s growth, not just in the Tech space but across multiple industry verticals.

The Saudi Team Mission:

  • To increase its market penetration and maximize the business outcome for Ciena with the local Service Providers and Partners across the Saudi Market in Wholesale, Enterprise and Government
  • To build, maintain and execute Account Plans and the resulting sales plans to achieve and exceed financial growth expectations
  • To develop and execute a strong and well qualified sales pipeline
  • Be the customer champion inside Ciena, coordinating value-based proposals that fulfil and exceed customers’ needs
  • Enhance Ciena’s brand presence and reputation in the Saudi market

As a Sales Professional, you will be responsible for developing and managing business within the Saudi Market to generate optimised revenues for CIENA at appropriate margin levels. This role focuses on winning new business and expanding opportunities within the existing footprint.

Key Responsibilities

  • Develop and deliver a Market Demand and Execution Plan for your designated accounts
  • To be accountable for the Short, Medium and Long-Term Business Plans to achieve the financial performance objectives for your designated accounts
  • Customer Advocacy: to represent customer needs within CIENA to secure necessary product features, delivery dates and commercial terms.
  • To be accountable for the SFDC (Salesforce) forecast accuracy and execution against the plan
  • Integrity - to always be respectful to our Customer and Colleagues and Ciena’s mission to succeed in the right way

Skills

  • Strategic thinking and business planning to define short-, medium- and long-term business plans for your designated accounts, aligned and co-ordinated with the Saudi Sales Leader, the SP Direct sales teams and the sales overlay teams including the GCN and S3 teams.
  • Exceptional relationship, collaboration and influencing skills to drive alignment and demand across the customer and the international markets inside Ciena.
  • Gravitas to manage and engage with customers and partners, from C-level to working level, and across multiple functions.
  • Ability to build a virtual team of support functions across multiple internal disciplines / functions.
  • Financial accuracy, judgement and forecasting skills
  • Strong communication skills, with ability to drive communications with all levels of the Customer’s and Internal Organizations
  • Industry thought leadership and Ciena Trusted Advisor in the Saudi Market
  • Alignment to the Ciena Core Values and a champion of them across the teams and business

Experience

  • Deep knowledge, influence and network across the industry community in Saudi
  • Advanced awareness of the competitive landscape and industry
  • Proven track record of over-achieving in a sales role
  • Technical background in optical networking preferred.
  • Knowledge of network engineering and experience in sales engineering roles and responsibilities a plus.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Top Skills

Optical Networking
Salesforce
The Company
HQ: Hanover, MD
9,561 Employees
Hybrid Workplace
Year Founded: 1992

What We Do

Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.

For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.



Corporate/Brand Values:

• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People

We're the perfect size for you to make an impact. W

Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f

Why Work With Us

We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.

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