Sales Account Manager

Role/Purpose:

• Our Account Manager position requires a sales executive who has in-depth knowledge of the food & beverage industry and can draw on relevant market insights and category trends which drive their customer’s new product innovation. This role is responsible for establishing and cultivating professional relationships internally and with current/future customers, sustaining critical core business, and generating a healthy pipeline filled with mutually beneficial strategic projects.

Main Accountabilities:

• Cultivate customer relationships relevant to our category strategy, including leadership in contract execution and deliverables that will contribute to our Annual Operating Plan, development and delivery of balanced pipeline opportunities through campaign/prospecting efforts, while proactively leading day to day business needs
• Evolve Customer Intimacy by gaining insights to best support customer’s short/mid/longer term business objectives, innovation agenda, challenges – liaising between our customer and internal teams (category strategy, technical service, customer service, and internal operations team) to improve overall customer satisfaction.
• Collaborate both with customer and internally to align on monthly forecasts by SKU, understanding any production seasonality for our customer, and working closely with the NOAM demand planner to ensure the data is captured within our SAP demand planning system accurately
• Gather and inform key T&L stakeholders of relevant customer insights via Salesforce.com CRM updates (Call Reports, Pipeline Opportunities, Contracting Updates, Lead Management, Active Contact Database), to ensure alignment on key initiatives while working to strengthen relationship network between functions of both organizations
• Visible contributor at virtual business sharing sessions, category team meetings, industry conferences, and regional sales meetings

Experience:

• An exhibited dedication to safety and commitment to making safety a number one priority
• Experienced account/relationship management executive with professional maturity around negotiation, track record of success, identifying opportunities, forecast capability, full pricing creation, strategic account planning, deep understanding of strategy and execution with consideration of the big picture
• Highly organized, with the ability to effectively manage multiple projects and initiatives simultaneously – with the ability to navigate a highly matrixed environment, and communicate customer needs and market insights to internal departments
• Outstanding communications, presentation, and interpersonal skills, developed financial acumen (understanding the details of holistic business financial performance, risks & opportunity impacts, advanced mathematic conversion acumen – units of measure, currencies, etc)
• Visible leader both internally and externally with demonstrated organizational savvy
• Experience with gathering insights that drive customer’s volume requirements, and factor into Monthly Demand Planning accuracy, by Product SKU
• Portfolio/Product Line management
• Problem solving mentality, desire to identify solutions and lead business “experiments”
• Experienced contributor, with interest to proactively drive positive organizational/team culture initiatives
• Willingness to travel up to 50% (combination road and air)

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.