Sales - Account Manager

Shape your future at IEWC! As an employee-owner, you will be a valued team member, contributing to something bigger and gaining skills that will set your career up for hypergrowth!

The Account Manager is responsible for providing best-in-class support for Simcona/IEWC customers while serving as a trusted advisor and strategic partner. Reporting to the Sales Director, this role manages day-to-day customer activities including new project quoting, customer order management, pre-sale inquiries, and post-sale support. The Account Manager works collaboratively with Engineering, Supply Chain, Sales Operations, and Outside Sales to deliver exceptional customer experiences, identify growth opportunities, and support long-term account development.

The ideal candidate combines strong customer service and project management skills with commercial curiosity, accountability, and a proactive approach to problem-solving. As the primary point of contact for customers, you will represent the Simcona/IEWC brand, build lasting relationships, and help drive mutual success.

Key Responsibilities

• Evaluate new opportunities, assess customer requirements, and provide accurate and timely quotations.
• Enter and process incoming sales orders while maintaining accurate customer and project information within CRM and ERP systems.
• Partner with Engineering and Outside Sales to develop solutions and quote new business opportunities.
• Support account growth by identifying customer needs, uncovering opportunities, and collaborating with Outside Sales on account development strategies.
• Manage active customer projects, communicating timelines, risks, and project updates to both customers and internal stakeholders.
• Take ownership of customer issues and proactively coordinate resources to drive timely resolution.
• Manage product and project deviations, ensuring customer expectations are effectively communicated and addressed.
• Maintain project schedules, due dates, and critical customer requirements as changes occur.
• Monitor customer-supplied materials and communicate status updates to relevant parties.
• Collaborate across Sales, Engineering, Supply Chain, Operations, and Quality teams to ensure customer success.
• Build strong customer relationships through responsiveness, reliability, technical curiosity, and a deep understanding of customer business objectives.
• Contribute to continuous improvement initiatives focused on enhancing operational efficiency and the customer experience.
• Strive through every interaction to become an Entrusted Partner to our customers.

Preferred Qualifications

• Associate degree or equivalent work experience; experience in a manufacturing, technical, industrial, or customer-focused environment preferred.
• Previous experience in account management, inside sales, customer success, project coordination, technical sales support, or related customer-facing roles.
• Experience supporting engineered-to-order, configured products, or complex customer solutions is preferred.
• Proven initiative, accountability, and problem-solving skills with a proactive approach to customer support and account growth.
• Strong cross-functional collaboration and communication skills.
• Technical aptitude with the ability to interpret customer requirements and learn complex products and processes.
• Experience with CRM and ERP systems is preferred

*The above represents the essential job functions that you are assigned to perform in your job.  If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.