Sales Account Manager

Description

The Sales Account Manager is responsible for managing customer relationships, generating sales opportunities, supporting account growth, and coordinating customer needs with internal departments. This role serves as a key point of contact for customers and works closely with production, planning, quality and shipping teams to ensure accurate quoting, timely delivery, and high customer satisfaction. The Sales Account Manager is detail-oriented, responsive, commercially minded, and capable of managing multiple customer accounts in a fast-paced manufacturing setting.

Davlyn Group is a fast growing, privately owned technical textile company based in Spring City, PA, just outside of Philadelphia, with additional locations in Norristown, PA, Independence, VA and Juarez, Mexico. Through our Amatex, Darco Southern, Davlyn Manufacturing, and Norfab businesses, our products and engineering services are used by thousands of customers in over 50 countries to help keep heat in its place, improve safety, and increase productivity. DGH is a leading manufacturer of technical textiles, fabrics and yarns used in the appliance industry, industrial markets, and personal protective equipment (PPE).

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and maintain strong relationships with existing and prospective customers through proactive communication and account support.
•  Generate new business opportunities through outbound calls, email campaigns, lead follow-up and market research.
• Prepare and manage customer quotations, pricing proposals and product information.
• Process customer orders accurately and monitor the order status through production and shipment.
• Coordinate with production planning, scheduling and operations teams regarding lead times, inventory availability and delivery commitments.
• Respond promptly to customer inquiries regarding products, pricing, specifications, lead times, inventory availability and delivery commitments.
• Support outside sales personnel with account management, reporting, samples and customer communications.
• Maintain accurate customer records, sales activity and forecast data within the ERP/CRM systems.
• Assist in resolving customer concerns, quality issues or shipment discrepancies in collaboration with the quality and operations teams.
• Monitor market trends, customer demand and competitor activity.
• Participate in sales meetings and customer visits as necessary.
• Ensure compliance with Company policies, quality standards and safety requirements.

Requirements

EDUCATION/EXPERIENCE:

• Bachelor’s degree in business, marketing or a related field, or related work experience.
• 5+ years of inside sales, customer service and/or account management experience in a manufacturing environment.
• Textile industry experience, a plus.
• Proficient in the use of ERP, CRM and the Microsoft Office suite.

SKILLS:

• Strong communication, negotiation and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong attention to detail and solid problem-solving ability.
• Ability to work collaboratively across departments.

EMPLOYMENT TYPE, CLASSIFICATION & EXPECTED HOURS OF WORK:

• This is an on-site, full-time, exempt position.
• The standard work schedule is Monday through Friday from 8:00 AM until 5:00 PM, with a 60-minute unpaid lunch.
• Departmental demands may necessitate additional work outside of the standard working hours.

POSITION TYPE:

This role is an individual contributor, someone who provides specialized work & expertise and contributes directly to the Organization’s success without managing other people.

TRAVEL:

This position requires occasional travel to customer sites and other Davlyn facilities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.

WORK ENVIRONMENT:

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. 

• Prolonged periods of sitting at a desk and working on a computer.

Davlyn Group believes that all people are entitled to equal employment opportunities. Davlyn Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Davlyn Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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