Job Description
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
At QCS (part of RLDatix), we believe everyone deserves access to safe, high-quality care. That's why we provide the UK's leading digital platform for compliance, quality, and care management. Our solutions support social care and health providers in delivering outstanding services, making it easier to stay compliant, embed best practice, manage care effectively, and focus on what really matters - people.
We're searching for a UK-based Account Manager to join our QCS Account Management team, so that we can drive Existing Business revenue growth through Upsell and Expansion. The Account Manager will manage the full-cycle sales strategy for existing business accounts, leading the entire sales process including researching, prospecting, advising, negotiating contracts, and closing deals across inbound and outbound channels for Upsell & Expansion.
How You'll Spend Your Time
- Own and execute on the signal process for identifying expandable customer accounts, mapping accounts to uncover Upsell and/or Expansion opportunities
- Manage and prioritise a mix of inbound leads and self-generated outbound pipeline to ensure consistent coverage against your revenue targets
- Develop and execute on quarterly revenue attainment plans, using the MEDDPICC sales framework to drive new business acquisition and achieve your monthly goals
- Conduct structured qualification and discovery to identify and deeply understand your customers' needs, pains, and desired business outcomes, building effective business cases that demonstrate ROI and the value of QCS products
- Deliver tailored Product Demos to show how QCS drives key outcomes for customers, and forecast monthly revenue attainment accurately
- Partner effectively with cross-departmental colleagues across Go-To-Market, Product, and Leadership to drive and close business, while operating with high integrity and adhering to internal sales methodologies
What Kind of Things We're Most Interested in You Having
- Circa 1 – 3 years' experience in a 360 / Full Cycle Account Management role (or a mix of New Business / Account Management / Sales Development)
- Proven success achieving against Pipeline and Existing Business Upsell and/or Expansion targets (rather than a retention target), ideally within a SaaS or Software business
- Experience in a high growth, fast-moving start-up, with proficiency in a high-volume, transactional Sales Motion
- A track record of performance with <£10k ASPs & SMB buyers preferred, alongside an excellent understanding of SaaS Sales metrics, sales funnel management, and outbound pipeline generation
- Exposure to selling in regulated markets and a desire to sell in a fast-growing, mission-led environment
- A collaborative, resilient, and solution focused mindset
- Ability to commute to our Central London office on a hybrid basis (twice per week)
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.
Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills Required
- 1-3 years' experience in a 360 / Full Cycle Account Management or combined New Business / Account Management / Sales Development role
- Proven success achieving pipeline and existing-business upsell/expansion targets in a SaaS or software business
- Experience in a high-growth, fast-moving start-up and proficiency in high-volume, transactional sales motions
- Familiarity with MEDDPICC sales framework and SaaS sales metrics, funnel management, and outbound pipeline generation
- Exposure to selling in regulated markets and a desire to work in a mission-led environment
- Track record selling to SMB buyers with average selling prices under £10k
- Collaborative, resilient, and solution-focused mindset
- Ability to commute to Central London on a hybrid basis (twice per week)
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
