Sales Account Manager (w/m/d)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

Job Description

Our team in Dresden, Germany are recruiting for a Sales Account Manager to join our established team. This role supports, builds and develops relationships with KLA customers. You will hold responsibility for;

• Building strong customer relationships at all levels, working closely with the customer to understand their problems and create a superior customer experience.
• Setting and tracking sales account targets, aligned with company objectives. Monitoring sales metrics (e.g. quarterly sales results and annual forecasts)
• Successful development and implementation of global negotiation strategies and their coordination
• Leading multi-disciplinary cross companies’ teams toward the achievement of technical and commercial objectives.
• Coordination and implementation of global strategies to continuously increase customer satisfaction, market share and earnings.
• Traveling to see customers in Europe and internationally (30-40%)

Minimum Qualifications

• Bachelor's level degree and related work experience
• Sales and key account management experience
• General knowledge of the semiconductor industry is desirable.
• Ability to work as part of a multi-disciplinary team to achieve shared goals with an understanding of sales performance metrics
• Ability to deliver effective technical presentations and product demonstrations to customers
• Experience with Miller Heiman or Conceptual Sales techniques is a plus
• Result-oriented with excellent problem-solving skills along with attention to detail
• Strong written and verbal communication along with accomplished digital literacy
• Fluent in English and German is desirable.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer