The Account Manager at CEQUENS is a crucial role within the Enterprise Sales department, focused on nurturing and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction. This position involves managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. The Account Manager works closely with clients to understand their business objectives and align CEQUENS' CPaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals.
Main Areas of ResponsibilityClient Relationship Management
- Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
- Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
Account Retention and Expansion
- Monitor and analyze customers’ usage of our product to identify opportunities for deeper engagement and upselling.
- Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.
Sales and Revenue Targets
- Achieve sales targets and objectives within assigned client accounts.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Contract Management and Negotiation
- Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.
- Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
Feedback and Market Insights
- Gather client feedback to improve ongoing customer service and product development.
- Keep abreast of industry trends and provide feedback from the market to company leadership.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Experience
- 3-5 years of proven account management or other relevant experience, preferably in the technology or telecommunications sector in the GCC region.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
Skills
- Strong interpersonal skills with an aptitude for building strong client relationships.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- High level of professionalism and ethical conduct.
- Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus.
What We Do
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
For more info, contact [email protected]
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