Job Title
Purpose of the Role
Sales & Account Manager– Travel Sellers is responsible for driving strategic growth, increasing market share, and maximizing revenue across Amadeus' non-fully owned markets in Southeast Asia, including Thailand, Laos, Myanmar, Cambodia, and Vietnam. The role focuses on developing and executing commercial strategies, strengthening partnerships, expanding customer relationships, and identifying new business opportunities to accelerate growth across both Distribution and IT solutions.
Working closely with Partner ACO teams, the incumbent serves as a key commercial representative of Amadeus, ensuring alignment on sales initiatives, customer engagement, account development, and market expansion activities. The role requires a strong blend of strategic thinking, consultative selling, stakeholder management, and business development expertise to deliver sustainable business results and position Amadeus as the preferred technology partner for travel sellers across the region.
Key Responsibilities
- Strategic Sales & Business Development
Drive new business acquisition and revenue growth across assigned Southeast Asian markets.
Identify, pursue, and convert new commercial opportunities to expand Amadeus' customer base and market presence.
Develop and execute sales strategies, action plans, and go-to-market initiatives to achieve revenue, market share, and profitability objectives.
Identify and develop IT sales opportunities to support the achievement of assigned technology revenue targets.
Lead or support all stages of the sales cycle, including prospecting, solution positioning, proposal development, negotiations, and contract closure.
Participate in industry events, trade shows, roadshows, and customer engagements to generate new sales opportunities and strengthen market visibility.
- Account Management & Customer Retention
Develop and execute strategic account plans for key and strategic customers in collaboration with Partner ACO teams.
Build and maintain strong executive-level relationships with decision-makers and influencers within customer organizations.
Ensure customer retention, revenue growth, and increased share of wallet through proactive account development and consultative engagement.
Conduct regular business reviews and performance discussions with customers to identify growth opportunities and address challenges.
Develop tailored Account Development Plans (ADPs) and maintain accurate opportunity tracking within CRM systems.
Monitor customer satisfaction and collaborate with internal teams to improve customer experience and business outcomes.
- Commercial & Stakeholder Management
Serve as a key commercial interface between Amadeus and Partner ACO organizations, ensuring alignment on sales priorities and customer strategies.
Collaborate closely with Partner ACO commercial teams on customer engagements, negotiations, renewals, and business development initiatives.
Establish trusted relationships with senior stakeholders across the travel industry, positioning Amadeus as the preferred strategic partner.
Support escalated customer requests and facilitate coordination between customers and internal teams to ensure timely resolutions.
- Cross-Functional Collaboration
Partner with Customer Solutions, Customer Success Management (CSM), Revenue Operations, Marketing, and other internal stakeholders to deliver customer value and business objectives.
Support the development of business cases, commercial approvals, and market growth initiatives.
Contribute market intelligence, competitive insights, customer feedback, and industry trends to support product, solution, and go-to-market strategies.
Organize customer workshops, solution discovery sessions, and business reviews to identify and advance growth opportunities.
Promote knowledge sharing and collaboration across commercial teams to drive best practices and operational excellence.
- Operational Excellence & Performance Management
Maintain accurate CRM records, pipeline visibility, account information, and opportunity tracking.
Provide market insights and performance analysis to support revenue forecasting and business planning.
Ensure customers maximize value from Amadeus solutions while achieving agreed performance, productivity, and service objectives.
Remain informed on market developments, industry trends, competitive landscape, and emerging customer needs to support strategic decision-making.
Required Experience & Qualifications
Minimum 5 years of sales and account management experience within a B2B environment, preferably in the travel, technology, or travel distribution industry.
Strong business development and consultative sales experience with a proven ability to drive revenue growth and build strategic customer relationships.
Demonstrated experience in commercial negotiations, customer acquisition, and account expansion.
Strong financial acumen, analytical skills, budgeting experience, and business case development capabilities.
Experience working with complex stakeholder environments and cross-functional teams.
Technical pre-sales or solution consulting experience is advantageous.
Excellent understanding of the travel ecosystem, travel distribution industry, and technology solutions within the travel sector.
Outstanding communication, presentation, stakeholder management, and relationship-building skills.
Ability to operate effectively in a multicultural and geographically diverse environment across Southeast Asia.
Relevant degree in Business, Economics, Marketing, Technology, or a related discipline; MBA preferred or relevant experience
Proficiency in both Thai and English is mandatory for effectively managing customers in the across Thailand and across diverse regions.
Applicants must hold a valid work permit to be eligible for consideration.
Note: whilst this position is advertised with a Manager title for market alignment purposes, it is an Individual Contributor role and does not include direct people management responsibilities. The successful candidate's employment contract and internal designation will reflect the appropriate Individual Contributor title in accordance with the company's internal job architecture.
What we can offer you ?
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
Skills Required
- Minimum 5 years of sales and account management experience within a B2B environment (preferably travel, technology, or travel distribution)
- Business development and consultative sales experience with proven ability to drive revenue growth and build strategic customer relationships
- Experience in commercial negotiations, customer acquisition, and account expansion
- Strong financial acumen, analytical skills, budgeting experience, and business case development capabilities
- Experience working with complex stakeholder environments and cross-functional teams
- Technical pre-sales or solution consulting experience
- Excellent understanding of the travel ecosystem, travel distribution industry, and travel technology solutions
- Outstanding communication, presentation, stakeholder management, and relationship-building skills
- Ability to operate effectively in a multicultural and geographically diverse environment across Southeast Asia
- Relevant degree in Business, Economics, Marketing, Technology, or a related discipline
- MBA preferred or equivalent advanced degree / relevant experience
- Proficiency in both Thai and English
- Applicants must hold a valid work permit to be eligible for consideration
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
