Sales Account Manager - Total Account Management

Posted Yesterday
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Hiring Remotely in Melbourne, Victoria, AUS
In-Office or Remote
Mid level
Biotech
The Role
Manages and grows assigned customer accounts across consumables, services, and instrumentation portfolios. Responsibilities include acquiring new accounts, expanding existing business through upselling and cross-selling, developing sales opportunities, coordinating technical specialists, negotiating and closing deals, supporting onboarding, and maintaining customer satisfaction and retention. The role is incentive eligible, customer-facing for more than half of the time, and requires travel up to 50%.
Summary Generated by Built In
Job Description

The Total Account Manager will be responsible for managing and growing assigned accounts across consumables, services, and instrumentation portfolios. This role involves driving product sales, developing customer relationships, identifying business opportunities, and delivering overall account growth while ensuring a consultative and value-driven sales approach.


Key Responsibilities:


  • Maintains responsibility for one or more named accounts or an entire named territory.
  • Convert new accounts (hunting) and/ or manage existing accounts (farming).
  • Responsible to grow business through up-sell and cross-sell activities across the Agilent portfolio of products. More than 50% of time spent with customers engaging across the sales process.
  • Coordinates Product/Market Specialists and Pre-Sales AE/ FAS/TSS and other functions needed to support sales activities and provide technical expertise.
  • Ensures customers are satisfied with service and support and builds strong relationships within accounts.

Engagement in Sales cycle:


    • Opportunity Development
    • Solution Development
    • Negotiation & Close, Onboard & Implementation
    • Relationship Management.

Accountabilities:

    • Generate revenue through new and existing accounts
    • Generate a healthy funnel opportunity
    • Balanced performance across product lines
    • Customer satisfaction and retention.
    • Incentive-eligible position.
Qualifications
  • Bachelor's or Master's Degree or equivalent.
  • Post-graduate, certification and/or license may be required.
  • Typically, at least 4+ years relevant experience for entry into this level.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Sales

Skills Required

  • Bachelor's or Master's degree or equivalent
  • Typically at least 4 years of relevant experience
  • Postgraduate education, certification, and/or license may be required

Agilent Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.

  • Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
  • Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
  • Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.

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The Company
HQ: Santa Clara, CA
17,369 Employees
Year Founded: 1999

What We Do

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.

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