Turn strong customer relationships into revenue growth.
About Focus Group
We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you'll manage a portfolio of existing customers, helping them get more value from our services while identifying opportunities to grow their accounts.
Your day-to-day:
- Conducting regular strategic business reviews to uncover expansion opportunities
- Understanding each customer's business needs and challenges
- Proactively driving sales conversations and revenue opportunities with your account portfolio
- Pursuing relevant products and upgrades from our full technology stack
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your sales pipeline and customer interactions in our CRM
- This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.
Real Success Stories from Our Team
From Entry-Level to Six Figures:
- Team members have progressed from customer-facing & engagement roles to Business Development Manager positions earning £60-80k+ within 18-24 months
- Our culture rewards performance, consistent achievers are promoted quickly
Fast Movers:
- Multiple colleagues have earned promotions within their first year by exceeding targets and demonstrating sales capability
- Clear pathway from Customer Engagement Executive → Key Accounts → BDM
Award Winners:
- Several team members nominated for National Sales Awards after demonstrating exceptional customer growth and revenue generation
- Regular recognition for top performers through incentives, bonuses, and company-wide celebrations
Who We're Looking For
✅ Relationship builder – You genuinely care about customer success and build trust naturally
✅ Consultative approach – You listen first, then recommend solutions that help
✅ Sales mindset – You spot opportunities and aren't afraid to ask for the business
✅ Highly organised – Managing multiple accounts and follow-ups doesn't phase you
✅ Problem solver – You turn customer concerns into opportunities to add more value
✅ Target-driven – You're motivated by KPIs and personal achievement
✅ Professional communicator – Excellent phone presence and persuasive communication
What You'll Earn
- Base salary: £25k
- Commission: Earn on every upsell, cross-sell, and referral conversion
- Realistic OTE: £40k in first year
- Top performers: £50k+
Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company events
- Clear progression pathways
- Inclusive culture where everyone belongs
Our Values
- Respect - Treat colleagues and customers with respect
- Integrity - Uphold the highest standards of honesty and fairness
- Teamwork - Engage and collaborate with colleagues and partners
- Ambition - Determination to be the best that we can be
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Top Skills
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
