About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
About Bentley Labs
Bentley Laboratories is a premier beauty contract manufacturer based in Edison, NJ. For over twenty years, Bentley has been a trusted supplier for the world’s top global beauty brands, creating and producing award-winning innovations across the skincare, bodycare, haircare, hygiene and color cosmetics categories. Bentley’s core manufacturing capabilities include OTC’S; skincare emulsions; surfactant systems for haircare, bath & body products; hot fill processing for solid stick deodorants, lip balms, and other wax systems; and powders for dry shampoos and loose powder face applications. Known for its innovation capabilities, quality, and manufacturing excellence, Bentley maintains the highest standards in GMP compliance, safety, and operational efficiency.
About the Role
Bentley Laboratories is seeking a Sales Account Coordinator to support the Sales team through administrative, operational, and account coordination activities. This entry-level role is ideal for someone looking to grow their career in sales and account management while working closely with customers and cross-functional teams. The position plays a key role in ensuring exceptional customer service and the smooth execution of commercial activities.
Key Responsibilities
Sales & Account Support
- Support the Sales team with day-to-day account coordination and administrative activities.
- Prepare quotations, timelines, customer documentation, and other sales materials.
- Process and track customer requests, ensuring timely follow-up and communication.
- Coordinate sample requests, product information, and technical documentation with internal teams.
- Serve as a primary contact for routine customer inquiries and project updates.
- Assist with new customer onboarding and account setup.
Cross-Functional Collaboration
- Partner with Operations, Planning, R&D, Regulatory, and other departments to support customer projects and timelines.
- Prepare for customer meetings, business reviews, trade shows, and commercial events.
- Support additional sales and customer service initiatives as needed.
What Success Looks Like
Success in this role means delivering responsive customer support, maintaining accurate account information, coordinating effectively across departments, and ensuring customer requests are completed accurately and on time. The successful candidate will be highly organized, detail-oriented, and committed to providing an outstanding customer experience.
Qualifications
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, Science, Technology, or a related field preferred.
- 0–3 years of experience in sales support, account coordination, customer service, or a related role.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Preferred Qualifications
- Experience in the beauty, personal care, CPG, manufacturing, or B2B industries.
- Strong customer service and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive, collaborative, and eager to learn.
Position Location
- 50 Clearview Road, Edison, NJ
Physical Demands
- Occasional standing, walking, and sitting.
Compensation
- $55,000–$70,000 annually, based on experience, skills, and qualifications.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Skills Required
- 0-3 years of experience in sales support, account coordination, customer service, or a related role.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
- Bachelor's degree in Business, Marketing, Communications, Science, Technology, or a related field.
- Experience in the beauty, personal care, CPG, manufacturing, or B2B industries.
- Strong customer service and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive, collaborative, and eager to learn.
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
