Sage Intacct PPS Functional Consultant
Role Overview
Join our rapidly growing Technology Enablement practice as a trusted advisor to clients, bringing deep functional expertise in Sage Intacct to help our clients solve today’s challenges and build a strong foundation for future success. As a Sage Intacct PPS Functional Consultant based in South Africa, you will provide post-production support and optimization for US-based clients, working collaboratively with CrossCountry’s consulting teams across time zones to deliver responsive, high-quality solutions. This is a fully remote, full-time role that places you at the heart of a globally connected, learning-focused firm – one where your contributions are valued, your growth is supported, and your voice is heard.
What You’ll Do
Deliver Post-Production Support
- Provide day-to-day functional support for US-based clients using Sage Intacct, resolving issues, processing enhancement requests, and optimizing system configurations.
- Troubleshoot functional problems across core Sage Intacct modules including General Ledger, Accounts Payable/Receivable, Billing, Procurement, Expenses, and Revenue Recognition.
- Support finance and accounting workflow improvements tied to key processes such as Procure-to-Pay, Order-to-Cash, and Month-End Close.
Collaborate with US-Based Teams
- Partner closely with US-based CrossCountry consultants and client stakeholders during overlapping business hours, ensuring timely resolution of support tickets and enhancement requests.
- Prepare clear, concise status updates and escalate issues or risks to CrossCountry project managers as appropriate.
- Participate in team meetings, client calls, and knowledge-sharing sessions, contributing strong written and verbal English communication throughout.
Drive Quality & Continuous Improvement
- Assist with data analysis, import/export formatting, testing, and documentation to support client deliverables and system integrity.
- Identify patterns in support requests and proactively recommend configurations or process changes to reduce recurring issues.
- Maintain thorough documentation of support activities, configurations, and resolutions in line with CrossCountry standards.
Embrace AI & Emerging Tools
- Leverage AI-powered tools and automation to enhance the quality, accuracy, and efficiency of your work.
- Stay current on AI developments relevant to finance and ERP systems, bringing a mindset of curiosity and responsible adoption to your day-to-day work.
What You’ll Bring
Experience
- 4-6 years of hands-on experience supporting or implementing Sage Intacct in a consulting, advisory, or client-services environment.
- Solid command of core Sage Intacct modules: General Ledger, AP/AR, Billing, Procurement, Expenses, and Revenue Recognition.
- Strong understanding of foundational accounting concepts, including Chart of Accounts, Journal Entries, Trial Balance, and Intercompany transactions.
- Demonstrated experience collaborating with remote, cross-functional teams, ideally with US-based stakeholders across multiple time zones.
Skills
- Strong spoken and written English communication skills, with the ability to translate technical issues into clear updates for clients and internal teams.
- Ability to analyze and format data for Sage Intacct imports and exports based on system requirements.
- Detail-oriented and self-motivated, with a track record of managing multiple priorities and meeting deadlines in a fast-paced environment.
- Comfort with AI tools and openness to leveraging emerging technologies to improve personal and team productivity.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.
- Sage Intacct Implementation Specialist certification strongly preferred.
- Chartered Accountant (CA) or equivalent accounting designation is a plus.
- Experience with project coordination tools, ticketing platforms, and remote collaboration software (e.g., Jira, Salesforce, Microsoft Teams).
- Availability for partial overlap with US Eastern or Central time zones
Skills Required
- 4-6 years of hands-on experience supporting or implementing Sage Intacct in a consulting, advisory, or client-services environment
- Experience with Sage Intacct General Ledger, Accounts Payable and Receivable, Billing, Procurement, Expenses, and Revenue Recognition modules
- Understanding of accounting concepts including Chart of Accounts, Journal Entries, Trial Balance, and Intercompany transactions
- Experience collaborating with remote, cross-functional teams, ideally with US-based stakeholders across multiple time zones
- Strong spoken and written English communication skills
- Ability to analyze and format data for Sage Intacct imports and exports
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Comfort with AI tools and emerging technologies
- Bachelor's degree in Accounting, Finance, Business, Information Systems, or a related field
- Sage Intacct Implementation Specialist certification
- Chartered Accountant certification or equivalent accounting designation
- Experience with project coordination tools, ticketing platforms, and remote collaboration software
- Availability for partial overlap with US Eastern or Central time zones
What We Do
CrossCountry Consulting is a trusted business advisory firm that provides customized finance, accounting, human capital management, risk, operations and technology consulting services to leading organizations facing complex change. We partner with our clients to help them navigate pressing business challenges and achieve goals related to improving operations, minimizing risks and enabling future growth.
