Business Computer Associates (BCA) is currently seeking a Sage 100 Support Analyst (Help Desk) to expedite support for our clients.
The ideal candidate should have hands-on experience using Sage 100 ERP (MAS 90/200) Accounting and Distribution modules.
Job Description• Problem solver with strong communication and people skills
• Strong customer service background
• Excellent oral, written, and interpersonal communicator (English/Spanish a plus)
• Detailed-orientated candidate, proficient at resolving customer issues in a professional manner
• Multi-tasker who handles multiple activities and operates well in difficult situations
• Worker who thrives in a team environment and has excellent follow-up and communication skills
• Provide technical support for clients’ Sage 100 ERP software
• Analyze issues to isolate specific problematic component(s)
• Provide testing and documentation for our custom solutions
• Solve problems and make decisions at the strategic and tactical levels
• Provide ongoing support services to existing clients
Qualifications• Experience with Sage 100 ERP software (very beneficial)
• Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable)
• Technical skills that include an in-depth understanding of financial application software in PC operating systems • Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary)
• Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus
• Accounting, Computer Science, or another business-related field; or equivalent experience • Technical proficiency in the areas of software troubleshooting and support a plus
Additional InformationPLEASE SEND YOUR SALARY REQUIREMENTS AND RESUME. THANK YOU. BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.
No recruiters please.
Skills Required
- Technical support and software troubleshooting skills
- Strong customer service, communication, interpersonal, and problem-solving skills
- Ability to analyze issues and isolate problematic components
- Experience with Sage 100 ERP (MAS 90/MAS 200) Accounting and Distribution modules
- Experience implementing and supporting ERP systems in distribution, professional services, or manufacturing
- Knowledge of other financial applications (QuickBooks, Sage 50/Peachtree, Microsoft Dynamics)
- Knowledge of Crystal Reports, Sage Intelligence, or other report-writing tools
- Accounting, Computer Science, or business-related degree, or equivalent experience
- Ability to document, test, and support custom solutions
What We Do
BCA IT, Inc. is a leading Managed IT Service Provider operating in Florida and Texas. They specialize in delivering managed and co-managed IT services, cybersecurity, and compliance services to small and mid-sized businesses. With over 30 years of industry experience, BCA provides scalable solutions designed to reduce costs, increase revenue, and gain a competitive advantage through 24/7 managed IT support and cloud services.
