We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.
The Role
GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population.
From developing support resources to tracking and escalating issues, we’re looking for a utility team member who is passionate about helping our customers & their community and isn’t afraid to roll up their sleeves and help out wherever needed. As a SSS, you will handle incoming Beacon active planning alerts and escalate to school officials in the protection of students’ mental health and safety.
This is a temporary, program-based role spanning from the beginning of September through May 27, 2027, with potential for extension or conversion to a permanent position based on business needs and performance.
What You'll Do
- Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action
- Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building
- Contribute to training, enablement, implementation, and support resources, including knowledge base articles and canned responses
- Actively participate in SSS team-building projects
- Supporting overall Technical Support tickets as business needs arise.
Who You Are
- Reliable and trustworthy team player that is organized, committed, and able to work independently in a fast-paced, changing environment
- 1+ year in a Support role or other intimate Customer-Facing Roles (prior work in Trust & Safety, Online Content Moderation, school-based roles like Teacher, Administrator, Counselor, Therapist, or Social Worker highly preferred)
- 1+ year in a white glove customer service position
- Demonstrated ability to follow protocols and policies across typical and “edge case” scenarios, while also being able to think quickly and handle potentially challenging cases as professionally as possible
- High level of emotional intelligence and calm / poise while dealing with sensitive information and potentially high-stress situations
- Experience working with Zendesk
- Experience answering support tickets and phone calls
- Outstanding written, verbal, interpersonal communication skills. College degree preferred.
- Additional plus: non-English language proficiency
What We Offer
- Competitive hourly rate of $22.50/hr
- Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
- Partner with enthusiastic and talented colleagues who are compelled to do good in the world
- Mental health support monthly stipend for Safety Support Specialists
- Grow and scale with one of the fastest growing EdTech companies
Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
Skills Required
- At least 1 year of experience in a support or intimate customer-facing role
- At least 1 year of experience in a white-glove customer service position
- Ability to follow protocols and policies, including handling edge cases
- Ability to think quickly and professionally handle challenging cases
- High emotional intelligence and calmness when handling sensitive information and high-stress situations
- Experience with Zendesk
- Experience answering support tickets and phone calls
- Outstanding written, verbal, and interpersonal communication skills
- College degree
- Experience in trust and safety, online content moderation, or school-based roles such as teacher, administrator, counselor, therapist, or social worker
- Proficiency in a non-English language
GoGuardian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoGuardian and has not been reviewed or approved by GoGuardian.
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Healthcare Strength — Healthcare premium support is positioned as generous, with most employee premiums covered and partial dependent support. Company-paid disability coverage and access to an employee assistance program add to the overall health and protection offering.
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Parental & Family Support — Parental leave is described as substantial and is paired with fertility and adoption reimbursement. These provisions suggest meaningful support for family-building and caregiving needs.
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Wellbeing & Lifestyle Benefits — Remote-work support includes a monthly work-from-home stipend alongside wellbeing resources like counseling support. Professional development and other lifestyle-oriented extras are also presented as part of the package.
GoGuardian Insights
What We Do
At GoGuardian, we’re helping shape the future of digital learning by providing educators, students, and schools with tools to create equitable and engaging learning environments. Together, we build innovative solutions to empower students, deliver insights, encourage experimentation, and reduce inequity. We’re growing fast and looking for passionate team members to join us!
Why Work With Us
Our team is made up of a diverse group of highly motivated, mission-driven individuals. As a remote-first company, most of our teammates work from the space that suits them best, wherever they may live. To collaborate in person, we have beautiful headquarters in sunny El Segundo, California.
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